SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of urbestow (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://urbestow.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Thanks fabric very soft and comfortable. No odor in package. The dress she is as on picture
Dress is excellent, especially for the price! The fabric is good, color beautiful, sitting and looks great! My options: OG 97 ABOUT 95 height 160 cm. The Only Thing that I did not like the divergent section at the bottom and I cut it, Hem shorter. AND my opinion is that this dress perfect or close to perfect figures, or for girls without complexes, maybe the fabric flaws does not hide. Thank you! Recommend!
The dress in Saratov came in 12 days. Quality is good. Lightning is rough., but not scary. I dressed the dress backwards and so generally Super)))) better than Lightning forward. I wear 40 size and S to me right now. So perhaps it is better to take on a larger size. Seller Thank you very much
fits perfectly
The dress of your money is worth it. Satisfied with the order. To donetsk, the russian federation went a little more than a month
I'm very satisfied! Seller has delivered dress very fast!
The quality of the material is excellent. Fit in size. The goods came very quickly
Great quality and fit. Exactly like in the ad image.
Very fast delivery, the quality is excellent, pleasant to the touch, the size is suitable. All super
Very nice to and consistent with the photo
Pretty dress, nice to the body material. The truth in the waist is a bit more, because of this, the zipper is frayed. I took the size S, the waist I have 59 cm
Very soft fabric, very nice material. I highly recommend
Dress is very good. Fits the description of my size 48. All fit. Recommend store.
Dresses exactly like pictures. looks amazing
Weird material, this is a great size for me, but it doesn't fit well enough. pull out the closure which gives a not very nice effect. I took a size M I measure 1m70 Delivered in 15 days Very unpleasant smell at reception but part to wash
Article conforme à la description
The fabric is very good seams are very good, compliments.
Great quality material and true to fit I love it
The dress is just awesome. The fabric is soft, very pleasant to the touch and inside and outside. Not translucent, the lock is sewn smoothly. Very satisfied with the purchase.
good
Unfortunately sizes is not suitable. Zamówiłam size L, I wear M/L and unfortunately is too small...
It took a little long to arrive. But it's much nicer than in the photo. My height is 1.70, my weight is 68. Size L is full. Like it very much
Very comfortable material. Very fast shipping.
I'm happy but I should take a bigger size. The dress is pretty.
Fabric soft, but really fits the figure should be perfect. Have To buy special clothes under it)