We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of urbestow (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://urbestow.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very sweet. I'm in love. It looks great.
Tecido muito bom ,tal igual como na fotografia.
The material is good, it stretches well, pleasant. Seams are factory. Lightning is very rough. I think the stockings will leave puffs. On my normal size M, L came up perfectly
Very nice, the color is the same as in the photo and the fabric I love
I really liked it, the size is in size. Recommend!
Nice dress. The size approached. Recommend
Chic dress. The first time I ordered L, it was huge. This time I decided to take s for height 156, parameters 100-74-100, the village is excellent.
The same as on the picture ❤️
Dress is very pretty. Very light and the color is really beautiful.
Very soft, pleasant to the body. Well stretches. I took it in size, it approached me. Delivery 2 weeks
Lovely soft fabric also inside warm and elastic. Only the very narrow than the dress that on bust also somewhat wide.
beautiful skirt, fast delivery.
The fabric is pleasant, thin, does not shine through, perhaps on higher growth will lie better, at 152 does not sit very beautifully, the lightning is very wave
The fabric is very good and looks just like the photo
It is very tight, but the fabric seat and not transparent
très beau. les bras un peu serré sinon parfait
Thank you very much, the description and the size grid correspond, thanks for the hair elastic band
rien a dire parfait merci
Great at this price.
thank you. arrived in good condition.
Chic dress) I recommend) it is necessary to order another color only) to the Republic of Sakha Yakutia was 2 and a half weeks)
The dress is just super! The material is very pleasant for the body, sewn neatly. I ordered for my height 160 and weight 50, size s. The village is good, a little sleeves are stretched, but the material is stretched. From below, the cut is larger than in the picture, there is more difference. But maybe because of the physique. And so everything is wonderful!! the order came quickly! Thank you!!