SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of urbestow (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Sits just right
Synthetic fabric, seams are good. Not yet measured
I'm very satisfied
Thank you, happened according to the description
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Nice dress. Nice stuff. There is a small smell, but not critical. On the Russian 48 Well sat XL
Nice dress
The dress is good, but the tall looks better. The growth of 162 is long, but can be corrected.
Dress of thin fabric. By first look found a hole in the belt (seam).
Beautiful dress. The fabric is very dense. At 50 size ordered XL. Came perfectly. Shipping to Australia 30 days. Thank You
The dress is cool, though the material is 100% synthetics, for the summer will go, for such a price
Looks really great, thank you)
Sent super fast. He's got a cut-off part. But it's beautiful the dress like the picture
Super.
The dress came in three weeks. I wear the size 48-50, XL came perfectly, but the color is different from the picture, more dim
The size 42 was large
J' adore
Very beautiful, soft fabric and well finished
Good
Guzell dogru kumastan summer dress
beautiful quality dress but a bit transparent but very pretty
Not even close to XXL, but nice dress
to small , the fabric it's to transparent for the $ it's good
I did not understand that for the fabric, for the summer very much even nothing, for weight 65 kg and parameters 88-73-98, took M, everything came up, in the chest even a little big
items are quite similar to the pictures. the only thing is the materials aren't cotton, polyester I would imagine. haven't washed it yet so unsure how it would fare after washing and ironing. I ordered 3 x XL which is a UK 14 and 1 x L which is a UK12. they all fit me, but considering I just had a baby the L was quite snug and I felt more comfortable in the loose fitting XL. would add additional review after washing, ironing and wearing