SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of urbestow (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://urbestow.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Beautiful, looks dignified
Superb Quality awesome bag. I ordered 3 bags. i would say no colour compares to white
OK
Ordered 13.12. came 02. 01. super quality! very beautiful. included Belt, as a gift keychain. Thanks!
Super beautiful, just like the Photo, Quality, Thank You
Ordered 4.12 came 24.12. Track tracked all the way. Quality is good.
Excellent small backpack, bright white, good quality
Backpack cool! Qualitatively made! Bright. I liked it! Shipping fast
Great backpack. I liked autumn. Doesn't smell. Very soft material.
Cool backpacks. Many pockets, straps are adjustable, color as in the photo. Shipping fast
Super backpack. I recommend
Cute leaf don't not big power small fits all
Top. And arrived early
A good quality product!! Satisfied!! 26 days to Sri Lanka!!
Ordered 22.11 received 18.12 in Mo fast enough delivery. There is no smell, but not strong, will fade quickly
It's very good. Bring a bear keychain with a star and a strip so I can hang the backpack like a bag
Very well backpack. leatherette. capacity. can be worn as a bag. everything is done neatly.
The backpack is qualitatively made, as in the picture, medium, light. Crawled a gift)). For the summer I recommend, I liked it.
Beautiful just like the photo
Very like, and the quality is good) delivery fast ****
Seip viskas OK. typewriter realiai atrodo Pigi kokybė Kaip už tokią Kaina
It's D The Best K E bought. m Love
Delivery 2 weeks. In general, this backpack is a bag. There is a removable handle on the shoulder, a short top and two back. The product is made of dense leatherette. There are a pair of pockets on the sides. The main compartment is one, with a zipper. The lining is dark, inside the extra pocket. And also a zip pocket at the back. Quality is just excellent. The backpack is quite roomy. Comfortable and looks great.
Backpack fire! Delivery is fast, the description corresponds. Comfortable, roomy
Package shipped very fast, very well packaged so it doesn't spoil. The bag has a very good quality feel, zippers go up and down with ease and well-sewn handles. In a first flawless review.