SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of urbestow (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://urbestow.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Kimono igual a las imágenes, suave pero no tanto como esperaba. Lo lavaré y espero quede más sedoso. Entrega muy rápida y con perfecto seguimiento.
Very soft and pleasant to the body. Delivery about 3 weeks, but I ordered before the new year, I think the delay due to the holidays was, so it would have come earlier))) I really like it)))
Product came very quickly as i paid more for shipping. Packed nicely as you can see in the picture. Quality is good. Size is fine. Ordered XL just in case.
Too well... arrived very quickly and very pretty
Bathrobe cool all as in the photo. thanks a lot
I took L It's very short I should have taken 2 xl but overall it's very pretty
The robe fully corresponds to the picture, but small. It is necessary to take a couple of sizes more, so that there was enough smell. At 50 size 3xl-small.
Very nice, nice to wear even if it slips a little, ideal for summer
looks like on photo. Nice. Arrived within 3 weeks.
Love the item. Will buy again in other colours
Quality of sawing poor
Polecam tego sprzedawcę. Piżamka śliczna, bardzo dobrze wykonana i świetny materiał, ramiączka są regulowane metalowymi kółeczkami. Rozmiar XL to faktycznie rozmiar XL Polski.
Dostawa po 2 tygodniach. Szlafrok bardzo ładny, rozmiarowo pasuje na 102 cm w biuście. Materiał nie jest cienki, nie prześwituje. Długość do kolan przy 160 cm wzrostu. Bransoletka gratis :)
На 44р брала L, свободный, материал плотный, синтетика, не просвечивает
Very satisfied!!! Definitely I will order more!)
Exact to photos, color, size and fabric. All very well
Too short robe
Super. I order a second time. Super quality! Shipping fast
Nice robe. Everything has come
Good Robe, excellent quality!!! On the weight of 95 kg came HHL
Lovely light purple. Fast shipment to Canada. Great price and quality. XL an inch or so below my knee on 5’2” frame. But belted will be little shorter. It is big for me but when belted will be fine. Purchase many xl for all different sizes of my friends.
Beautiful purple color. One belt had an area not sewn properly. No big deal. Great price and fast delivery. Ordered Jan 7. Received Feb 5.
Order January 6. Delivered January 31. Fast shipping to Canada. Awesome product!
The product is good
I liked it very much, super) fully corresponds to the description and photo, the fabric is pleasant