SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of urbestow (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://urbestow.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Perfect! Exactly equal to. Very good value and arrives very fast to Portugal. Ordered 14/06 reached 22/06
Beautiful, super well finished and outside sent a bow cute together! Highly recommend.
Fast delivery, track number was tracked, on the chest girth of 118 size 5 XL approached. Pajamas I liked, I recommend.
Спасибо очень приятная ткань) супер круто советую )!!
Color and description are the same. Quality on solid 4/4,5. I have not yet washed and did not iron, but not the first look sits well, freely. I took the smallest size, I wear XS/s myself. Sits freely as it is necessary for sleep and a slow morning
It is necessary to take 1 size larger, then it will be ideal for me M-46 took L, sat perfectly. Not transparent, the threads stick out, but not critical, just finishing the seam did not handle the edge. I have a little puffy legs and because of this is not very cozy in the legs, too high waist and because of this, if you pull up strongly on it as a shot. But these are trifles, the total state is 9,5/10. Thank you
Pajamas are very satisfied! The quality is super, it sits perfectly, the color is beautiful! I took M to my Russian 40-42. It reached Moscow in a week.
Very cool pajamas, for such a price it's chic... friends did not believe that it's so cheap. .. Quality for 50 dollars minimum! I highly recommend, I'll take three more for gifts! Even on polenyala sfotyat and leave a review
Delivery in 2 weeks. Pajamas are very decent. The fabric is silk, pleasant to the body. There is a smell, but I think that after washing will disappear. on its M took the size of L. He sat down freely. Seller recommend
Great pajamas! I really liked it! Quality is good, everything corresponds to the description. At its 46, OB. 100 and height 1.64 took-L. The suit sat well, not in the guise, but as needed for me, freely! The length of the pants is only. The parcel came for 2 weeks.
Заказывала 2 пижамы ,розовую и бежевую .на российский размер 42 идеально подошёл размер L. На параметры 89.60.89. .. меньше было бы уже не комфортно .. по качеству притенить нет .нитки не торчат . Швы ровные .. отличная покупка , по приятной цене..доставка 2 недели в тюменскую область .продавец в подарок положил резинку для волос .. упаковано было идеально , очень все аккуратно.. спасибо ... теперь закажу ещё другого цвета
Cool pajamas, very satisfied with the color and texture. Pleasant to the body, the seams are neat. I recommend, girls!))
The order came in 3 weeks. Very nice suit. Beautiful. But it sticks to the body slightly Lenor did not help.
Pajamas bought for 666 rubles at a discount of large. For its price is simply fantastic. There are small shortcomings, but in general everything is sewn well. Parameters 84-67-97 height 168-169. Size M perfectly approached. In normal life, if not oversize and not outerwear, I wear s
The parcel to St. Petersburg came in 10 days! I'm shocked!
Pajamas are excellent, for their money-especially! The seams are even, everything is neat, nowhere presses. The color is beautiful, noble blue, looks expensive. On the growth of 175 and a dense set of villages freely (I attach a photo), maybe even 3XL would come up. Delivery to the UK took only 11 days. Definitely recommend!
The suit approached my 46-48 perfectly. The first time so quickly sent the order, did not have time to blink the eye... plus a rubber band as a gift.
At a height of 173 cm, the size of the top 46, the bottom 48 XXL just. And the length is excellent. Pajamas sit freely. There is not much not accuracy in the seam, but I think the quality is not affected. Cloth is dense.
Sewing quality... on the Russian... took a large size so that the pants were not in the guise of excellent color.
Nice pajamas. The fabric for this amount is normal. At 44 took L freely sits, but pajamas and should be free. I recommend to buy. Came very quickly