We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of urbestow (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://urbestow.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
l order xxl but it doesn't fit me.
Kaliningrad posting was little more than a month, Monitored. Before you order, read reviews. OG 114, 94, ABOUT 119 XXL, fit perfectly. Jersey is not very thick. Dress for the price is excellent!!! Recommend
Waist is overstated, in the hips is large (height 170, og104, waist 95, ob105)
Mesh size does not match the actual size. On my parameters 102-90-106, all back-to-back, except for the hips, they just need to be sutured by 1 cm on both sides. The upper part, especially the sleeves are very tight, and so the dress is cute.
XXL 48-50 Russian, бюст-97, талия-83, the village well, model Slim!
I liked everything. I recommend
In obtyag on my parameters. In the chest slightly presses on the coverage of the chest 100 can be taken and xl. Fabric tight jersey. Does not shine. Delivery 1 week-just mega fast
The dress is excellent, the village is wonderful. The quality of the material and tailoring is fine. Seller recommend. Then i'll order something else. The order is satisfied.
That's fine, I'm very happy.
Came quickly. A little smell. All as described. I'm happy
Get the dress, well packed. Quality is not bad, the zipper is not only looks good. It is superimposed on top, and topstitch. Dress strongly, does not fit.
I really liked the dress. Fits the figure due to the cut. Good village. very satisfied.
Good quality, very much. thanks
HL went on. 48 size. Much.
Thank you for the excellent dress!!! It's like a shito for me! Quality of belarusian knitwear. In my 48 came up 2hl. Definitely recommend to all
Ordered 2hl bit cramped but OK, I in the hands of strong and there is compressed. Forward and delivered quickly 5 *
Very beautiful fabric good quality not cheap processed
It’s really amazing and very good quality, I strongly recommend this store , thanks a lot
Size accurate. The quality is good, neat seams.
My wife really liked it. The quality is super, i am very satisfied
I'm delighted. On the sizes 92-72-92 came the size of m. height 170 cm, the dress is above the knee. I recommend
The dress fits perfect. Perfect quality. Arrived in 20 days.