We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of urbestow (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://urbestow.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Платье просто супер, рекомендую. Я немного не угадала с размером, но я все равно очень довольна. Не бойтесь купить. Материал отличный, все как на картинке.
Not recommended because they don't send it
Gorgeous dress. Excellent quality. Beautiful color. As a gift put a pair of hair bands.
Gorgeous!! But the seams have air fragile,
Everything is accurate, reinsured, took 44 size l, m would be just right. Sew no problems, two seams on the side. The quality of the fabric is good, but synthetics of course. Fuchsia color is rather beautiful.
Same as it is in the picture,really nice
The sarafan is cool. Fabric is good velvet. Color blue, beautiful. Sewn well. Size exactly sat down. Height 167. Weight 73. Took xl. Provided that it is dressed with the right underwear (with tightening it is desirable) there will be no problems. The order is short: month +. It's okay.
On hs ideal, delivery in hours, acutely sewn
Chic dress, thank you
Wine Color, instead of deep, as pictured. IN general, a good buy. quality is good, no strings sticks out. delivery 2 month. it was not expected. the size is the same, thanks for the feedback. recommend
The color is much brighter. Fuchsia, not burgundy. Everything else is good 84/64/94
The Seller is very good. Dress is not it, because the holidays are probably. No questions asked money back.
The goods are happy, all as on. Picture. delivered within two months. p recommend)))
Shipping 19 days Kazan. Dress is great fire! Skinny Girls, take s size! Very cheap and fast deliver! Thank you very much!
Same as picture and with a little extra
All right, pretty quick delivery
For such a price is normal, but expected more. The photo looks better.
Good quality, very beautiful rich emerald color HL Russian 48 village well, store put in gift two color rubber bands
Nice, color just like in the photo
Dress magic)) on my far from ideal shape village is not bad! Order in other colors. IN a gift hair)) Thank you!
Dress Super. Village on the figure. I have 42 size tends to 44. Who wrote in the comments that it is better to take M or T s strongly in the skirt will be and really M village perfectly tight but not so much. Under the arms tightened chest is not visible. In front, too, I really liked the chest does not shine. On the one hand a very open dress on the other hand where everything is necessary. Cool
The color differed from the fact that in the photo, but i liked the dress-recmenduyu. As a gift, two hair resinochkt and it's nice (thanks)