SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of urbestow (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://urbestow.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A little high
Cloth a little rough
Order came very quickly-courier. Shirt super: color is bright, the village well, only dart back I ask. HHL 108-102-120 perfect.
Looks great; fine, quality material.
Bust 110 pedi 5xl and is large
Very comfortable
1,74
Medium quality material
Good shirt, with the size of a little not guessed, the cord is not processed
Nice shirt)
The color is different. Sewing good
I´m 42 and this is little small, but I will give this to my sister she usually wear M and this XL is the same like M in EU. material is very good, no smell. can be recomnendet . thank you store!
Very good furniture product
Smells pretty plastic. Is Iron well. The color CUSL photo. I Udo size M normal and left me nicely
Nice shirt!
Top
A termék hamar megérkezett. A termék anyaga jó tapintású. Az ing olyan mint a leírásban. A szürke szín kicsit sötétebb mint a képen. Köszönöm. The product arrived soon. The material is good to the touch. The shirt is like the description. The gray color is a little darker than the picture. Thanks.
look good, but to small
great product
Good shirt, thick cotton. Size corresponds. Shipping home, very fast
All as in the description
Very pretty. Fits loosely! (EU size 40-L)
Ecstatic. Stitched good, looks stylish. Want to order more. The p-p 46 village fine L.
The color is slightly different from the photo, less bright shirt. However, on our 48-50r it is necessary to suture cm 10.
Thanks for the article. Come quickly implemented efficiently. Thank you very much! Seller recommend!