SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of urbestow (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://urbestow.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very good product loved arrived very fast.
It is da and breathable elastic fabric, the protective part (gray), is more plastic as the mattress covers.
Perfect took 2xL I normally wear a M if that helps anyone, quality is amazing
Сзади до резинки, пока не пробовали, но должны работать, брали для сна
12 days delivery to Kiev. The quality is excellent. On the Size S height of 164 cm on a thin girl took the size of XL-approached (but the volume of the leg butt). I think next time we will buy XXL
Arrive quite quickly, I do S/M in French and European size. For these panties I Took XL it goes well at the belly and buttocks but a little tight at the thigh.
Nice product, did not try yet..
Always positive I ordered for a third time
están increíbles la verdad valió la pena de espera, se tardon un poco la paqueteria pero nada que con una llamada a atención a clientes no se resolviera
Arrived quickly and exactly as in the photos
very good product, delicate and comfortable fabric.
Well received and quickly :-)
What a fun panties. Come quickly. Everything was flawlessly, each individually packed. I take the more time but try a size small. Thank you.
They match the description, I bought the size 5XL and wear a 42 eu pantalon, although maybe they should have asked for a size less since this one comes with a big movie but nothing that can't be fixed. What I must say is that they are longer than I imagined, in the second image you can see the comparison with a regular-use bra.
I wear xl and ordered 6xl it’s a bit long and 5xl would have been ok.
Well I tried with water and it's good for now
Fast shipping. Soft panties on the touch. Conform to the picture. One packing for each panties
Light and nice to reach but the size does not match, they are large despite the follow-up of the size guide
For european, takes 2 sizes up your size.
Very fast receipt time. Product conforms to the description. Size 42/44 corresponding to 5xl.
Ordered 5.05, otrzymałam 20.05. According to the description, it juz another my order. Meet your function.
I won't be here long. Exactly like the deacription. It takes time to read messages to make up my mind. I wear a size 48 in pantalon in Spain. He ordered the 4xl me stay well as ami T like. My t like that for the screed left tight a little not LOOSE.. It fits me tight but not to bother my legs or anything. Maybe a little more comfortable than I usually take. From size 3xl and 4xl the measurements are made huge. So don't go in size. That's if the little ones are small but in the xl and so on. For sizes of more than 48 don't stop ordering larger sizes because I think they can be huge unless they like it to be loose. They are light careful with the fingernail s because I was going to break one with my fingernail. The fabric is soft and fine minus the rest coated. I am generally satisfied and recommend and have right for my size. I repeat I like it tight not loose. All are equal size and measure
She took her daughter, came up perfectly at 58 to 78. High landing, the whole priest is closed. Rustle is not so much, in my opinion. Delivery 2 weeks in Moscow to the Post Office. Very quickly!
Same as description, lack to prove
This is my 3 th order and I am always so delighted!