SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of urbestow (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://urbestow.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Super fast shipping. Panties are excellent, beautiful, soft. After washing, too, everything is fine (washed by hand)
Beautiful! I'm a little loose, but it was my fault, I was wrong. Beautiful and good quality.
Product well processed. Doesn't smell. Size as described. Can I recommend.
simple and nice
Very soft and pleasant fabric to the touch, perfect size, precious colors. I'll definitely buy more of these. Thank you
The fabric is very soft and pleasant to the body. I did not expect! Really liked!
Thank you. Super panties. I order a second time. Really like
Ordered 12.08.2019 arrived 03.09.2019 . Everything is good
It's the second time i 've bought them, and i think there'll be a third.
I have a hip size of 90, a waist of 60, but i have a large bone. I took myself l. sat perfectly. They are comfortable and free. For a girlfriend took m. I feel them slightly on the body, and l-absolutely not. We took several sets of different colors at once. We are very satisfied. Take immediately more, they want to buy again and again)))
Jolies
Very satisfied, thank you very much! At about 100 cm, sat perfectly
Accurate and the sizes are exactly what they say.
Amazing quality but make sure you're taking 2 sizes bigger than usual
Just perfect. Fits like a glove. Nice wide lace on the hips that sits perfect. The crotch is also just normal length so no bubbles for being too long or tight feeling for being too short. I am a Size 12 pants size and got a XL. Just ordered my 2nd batch. Love them!
Order shol to m. Oh. 37 days. Packed in cellophane bag. The goods are not damaged. All as in the description. The sizes are all the same as ordered. The order is tracked by half. Seller recommend!!!
Excellent thong! The seams are even, the threads do not stick out, there is no smell. Very high quality. take it will not regret!
Panties are so sexy. Well fitted. Nice fabric.
Panties are very beautiful, medium landing. Size l on the hips 98 sat well. I recommend.
I order constantly, i like how they sit, and the price is also good. Shipping is always with tracking. Thank you!
Delivery to kiev ~ 3 weeks, myst eksпрес. Excellent panties, match the description. Dimensional grid is accurate.
The quality is excellent, very delicate and thin, for size 46 russian ordered l, in size
S on the hips 83 cm sat well, quality norms
They're perfect!
Excellent, for 250 rubles, more and did not expect. The size of 115 does not press perfectly. I really liked the gusset long and well sewn. I took a ride because they sent instead of beige red (crimson). I needed beige. We will have to order again). I hope i send what i order.