SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of urbestow (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://urbestow.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Best experiences! For 20 days came the order, and we have peripherals, jeans as in the description, quality, dense, on the first impression-do not stretch. Girls! Attention! This style for those who have a decent difference between the volume of the hips and the waist-here already wrote about it. My parameters: from 62, OB-89. 26 size-perfect! Just do the right measurements! thanks for the right feedback-picked up the size exactly. The color of course is not dark blue-not the same as in the photo. Just blue, a little with a gray tint,. A little long, about 3 cm.-my legs are shorter statistically-but this is uncritical. I'll sing-I'll add a tip.
Please note the measurements very carefully, these are mainland Chinese proportions with much lower waist hip ratio and I was unable to put this pair on. Beautifully made though
I order for the second time. On the parameters 83-58 sat cool! The growth of 158 had to be cut
size up 1 but super cute also not stretchy on waist
Great jeans! The size corresponds to the description. Thank you!
sure
Jeans of good quality. The only thing when unpacking was a small smell, but it quickly disappeared. At my height 168 length with a margin))) somewhere 4 cm. Threads did not stick out anywhere.
Light jeans are more dark blue at the waist by 2 cm in the same size.
Good jeans, but girls without a waist will not fit, or you have to sew a little, which i did buy more in blue! In blue, jeans look much better!
Great jeans. I order a second time. The first served many years. only in length long
The growth of 168 is long, but to shorten is not a problem. Slim. Sit well. Dense. I'm happy with the purchase.
Very long
Long, the smell is present, but in general the quality is excellent
I take already 3 pairs, excellent jeans, sit like poured)
Jeans are good, size matches, thanks
This was a gift. They said they liked them.
Jeans are cool, but not for the summer. very dense. The color is not as dark as in the photo but not scary. The jeans themselves were well sooo long, i had to cut. At the waist 62 and hips 83 ideally sat down. To the bottom if not cut narrowed, but the gates do not interfere. In the seams there are small errors but also not scary.
The size grid does not match, turned out to be great
The size did not fit ((((i
Ordered xs, with a waist of 59 cm came perfectly)