SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of urbestow (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://urbestow.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very good quality! Cute, and they fit my body well, they're a little short of leg length but okay, good product
Доставка ну очень долгая... Пришли темнее, чем ожидала. Качество и размер устраивают.
Jeans Super, 27 size sat perfectly on height 170, waist 73, hips 93. Cloth ordered, came 13.01!
On the parameters from 64 to 90, the size 26 sits well, but in the groin. I'm wearing a lot of jeans. At a height of 172 with two gates slightly above the ankle. The quality is excellent. In general, the order is satisfied
Good jeans, the size grid is accurate! Size 25 perfectly approached the height of 170, parameters 80-62-91
The order was sent immediately, 2 weeks before Kharkov (Ukraine). Jeans tight, sat perfectly, definitely recommend!
Jeans I order the second time! There's more blue. Usually I wear jeans 28 sizes. The dimensional grid corresponds. Quality fire! I really like it. Cotton. The first jeans had an unpleasant smell. There was no problem with these. I immediately put on and went.
I liked jeans. At a volume of 65-96 size 28 places is free, but I think in the least it would be uncomfortable to walk and sit. The length is good, warm enough for winter.
Good quality, arrived fast (10 days) I recommend
Nice jeans! On the parameters 90-70-98 size 28 came up perfectly, if I ordered less, I'm afraid, they wouldn't have gotten in at all. In the hips is quite a bit loose, so on the hips a little more will do too) Read the reviews with a minimum of stars, surprised, since the jeans are very dense and durable, the material is quite tight, does not stretch, it looks like a real jeans) in the composition of 73% cotton. By numbers: Size-28 In the waist-35 cm By hip-52 cm Measure your favorite jeans and all successful purchases)
Best jeans. I order 2 times, before that I took blue and wear them for 3 years. Now I took Gray, the quality of jeans became even better. Before St. Petersburg, the order went 11 days, it's amazing.
Cool!!! I liked it very much!
Size 25 fits perfectly for the Waist 64cm and Hips 100cm
I liked jeans. My sizes are 170 88-70-93, puzo (I have this just below the navel for two fingers 86), lyaha 53-54. The figure is rather a rectangle with a high waist and thin legs with a flat ass. The length is excellent, up to the ankle. At the waist, what you need, all day with a dense dinner and dinner went well, did not press. In the pool sit comfortably. In the hips a little freely, a centimeter is not more. But you can put two lids. In the calves narrow, not in the guise. But I don't have one. The color is pleasant light lost, but without a shade of yellow and yellow. When I unpacked, I saw the waist, I thought I would not fit. They put on with a little difficulty. You need to stretch through the hips and continue the norms. For the day stretched, especially the knees. I write in detail, maybe someone will come in handy. Thank you to all the girls who wrote in detail their sizes and posted a photo to them. You were very helpful.
Delivery is super fast, considering that it was on holidays and quarantine. Minus-wide on the thigh and smell. I hope after washing the smell will not be.
Jeans are good. Quality is super. I only size is not very fit. Well, or stretch, as many have already written. My dimensions: height 159, weight 47, waist 64, hips 94. I took the size 24. In length there is a stock. In the waist in the skirt. The ass was also heavily pulled. Has become flat))) but between the legs and in general the pants are free.
Jeans of good quality, tight, a little small at the waist as ordered with the expectation that they will stretch, let's see)
Class, sat Super!
The kapetz they were huge on me. On my 69 waist and 95 hips this 27 size is just parachutes. Maybe someone likes it, but it looks like someone else's shoulder is removed. I will order for a size or even two less. On rocking super. The material does not stretch.
Excellent quality. On the hips 102 Butt
I order not for the first time. All as always good
Get these jeans if you are looking for everyday jeans
Great jeans! Good quality. I am not sure why many reviews said they come large, they don’t. I am usually a size 29 waist but after reading reviews advising to get a smaller size, I got 28 and I wish I stuck with 29. I can get 28 on and zip it up but it’s very tight, and considering these jeans have no stretch, it’s not very comfortable to move and especially sit. Hopefully they will stretch. I recommend getting your regular size. I am 179cm tall and they are definitely short on me but I don’t mind, it looks like the style. Fast delivery! Overall I’m happy with the purchase. Would buy again.
Good material, beautiful order more
I liked it very much. i recommend it.