SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of urbestow (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://urbestow.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Delivery is super fast, considering that it was on holidays and quarantine. Minus-wide on the thigh and smell. I hope after washing the smell will not be.
Jeans are good. Quality is super. I only size is not very fit. Well, or stretch, as many have already written. My dimensions: height 159, weight 47, waist 64, hips 94. I took the size 24. In length there is a stock. In the waist in the skirt. The ass was also heavily pulled. Has become flat))) but between the legs and in general the pants are free.
Jeans of good quality, tight, a little small at the waist as ordered with the expectation that they will stretch, let's see)
Class, sat Super!
The kapetz they were huge on me. On my 69 waist and 95 hips this 27 size is just parachutes. Maybe someone likes it, but it looks like someone else's shoulder is removed. I will order for a size or even two less. On rocking super. The material does not stretch.
Excellent quality. On the hips 102 Butt
I order not for the first time. All as always good
Get these jeans if you are looking for everyday jeans
Great jeans! Good quality. I am not sure why many reviews said they come large, they don’t. I am usually a size 29 waist but after reading reviews advising to get a smaller size, I got 28 and I wish I stuck with 29. I can get 28 on and zip it up but it’s very tight, and considering these jeans have no stretch, it’s not very comfortable to move and especially sit. Hopefully they will stretch. I recommend getting your regular size. I am 179cm tall and they are definitely short on me but I don’t mind, it looks like the style. Fast delivery! Overall I’m happy with the purchase. Would buy again.
Good material, beautiful order more
I liked it very much. i recommend it.
They are even cooler than in the photo in the description. Dense, but not thick... On its parameters: 66 at the waist, 90 in the hips and height 165, took 26, came up perfectly, although many wrote that 25... if I took 25, then the ass would not fit. Well, at the waist it is clear that they will be great, but for this in fashion belts: in Delivery about 3 weeks.
Super jeans, it was necessary to take a smaller size, but still under the belt will be super!)
The quality of the fabric I liked, moderately soft and moderately dense, the color is also good. with the size, probably did not guess, the waist is very tight, although otherwise sit very comfortable. And someone in the reviews read that the gulfik is not in place, I also have jeans shifted from the center to the left. The waist is very overstated, my jeans end almost under the lower ribs in front.
Decent jeans, even unexpectedly! At OT 72 and OB 98 the size of 28 villages is excellent. The quality is good, the threads do not stick out, there is no smell almost. I will order more, I hope, in black the same quality. I recommend to buy!
Jeans are cool, but the waist is sooo wide at them and high, disproportionately quite somehow
Very good product
Very good!!
Jeans liked, on high of course it would be better to look... took dark blue, 27 size, my height is 1.55, weight 56, from 75, about 97, in the Pope is excellent, and in the straps and the length of a little sew will have to... the smell of stale, apparently from the rest of the long... now in the wash, can fit a little... almost do not stretch, tight jeans, In the sock I think it will stretch a little, like any jeans... thank you, Ali...!!!
Unfortunately did not fit in size. Large were (((((took 25 size at the waist 65, hips 90. Look like mom took off
Color not as described. Jeans in photos listed will appear much darker in real life.
Jeans tight stitched smoothly, size 27 on the parameters 71_96 perfectly fit, on height 163 length only-only, landing High, when washing slightly shed, super quality!
Excellent, well slim, landing High. On the growth of 165-quite a bit like shortened, you can safely enter into any wardrobe. Blue slightly smaller than dark blue came, although size one
It was 39 days to Bratsk, the quality is excellent, the fabric is dense, it sits as it should
Jeans came for a week! The size corresponds to the size grid) I liked how to sit, and the color is cool)