We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of urbestow (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://urbestow.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Dress XXL on my 50 size Village freely without unnecessary tightening. The quality of the fabric is normal. The external impression is excellent, my husband liked it.
я в восторге!платье очень классное...даже не ожидала...спасибо порадовали ...❤️❤️❤️
Nice dress. The size approached, corresponds to the table. Delivery 2 weeks.
Платье просто фантастически красивое. Я взяла зелёное и оно очень эффектное. Ткань хорошо тянется и она хорошего качества. Платье с подкладкой . Только мне немного коротковатое. Мне нравятся закрытые коленки. Но я придумаю как удлинить его, потому что оно того стоит....... спасибо продавцу за доставку в пять дней. Да мой рост 173, выше колен.
Prettier than in the perfect photo I wear an xl I asked for an xl I look perfect
Good dress, for size 46, perfect.
Great, beautiful dress.
It's great for me ((it was necessary to take less, O. G. 100 o. t. 80. Hips 100, I will re-order. Dress good
The dress is just wonderful. The village as I wanted. The material is good, it looks very decent.
Does not match the description
Delivery fast, only 16 days. Track to track. Sewn good, good fabric. Buy 898.60 p. Size M, the girl 163 height, weight kg with volume 96-76-96 village just fine. Recommend the All Stars.
Nice quality and fit!
All perfect sietzt! THANK YOU! I am very satisfied. Welcome again!
Fabric a little single.
Good quality sewing. Material is comfortable to body. Size corresponds to. No foreign odors. Straps for dress disgusting. Otherwise everyone happy. Recommend product and store.
Awesome product and awesome service A+++
Thank you very much! Dress class!
Dress set perfect fits the shape (not tight fitting), but wide britelki have to take in. Hang a little. IN General all good. Knitted medium-density. Zadi has zipper, although you can wear a dress rastegivaya her. Recommend! OG 104, 87, OB112 (XXL). Smaller size will be swift.
Super! Thick cloth. Fits perfectly! Match your size. Took M. My height 174. 58 kg. Generally just me stitched
Super recommend, the settings it 108, about 113, razmerxl, perfect