SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of urbestow (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://urbestow.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
It’s nice but the fabric becomes sweaty fast
I like it a lot and it's the same as the picture, but, uh, I 'd rather you didn't have ears on your pants.
great
Soft and cuddly. Would love a long pant version of this. I'm a North American small/medium in size and I took a XL and it fits fine.
Excellent Product for affordable price!
They sent wrong size
Really like in the photo very happy I thought the color would not be the same but it's identical to the photo really great
Item as described! Fast shipping! Safe packing! Thanks
Really good, beautiful and nice pajamas. The hostess is very happy with the gift.
Pajamas as in the photo, very pleasant to the body, thank you)
The suit is cool, we have lucky holes and the seams are even, the suit is very gentle and the color is pleasant. In general, we are happy. And yes i ordered the size of s then i thought that it would be too small, wrote pradovtsu and asked to send m instead of s on what he said ok. I am very grateful for his responsibility. I recommend this product.
Everything is super! Shipping fast. The sleeves are a little short.
I order a second time. I really like the suit. The first time i bought gray, but the size is larger. This time i decided to take a smaller one. Perfect!
Fast shipping! Bought a small for my 11 year old, a medium for my 13 year old and an XL for myself. I am typically size 8. We like the loose fit. Size down if you want a more fitted look.
Bit small
Soft, comfortable, as i put on and do not remove) came quickly.
It came in 12 days! And she loved it. I read alot about ordering actual size, but decided to go for large and wasn't disappointed. Bottom fits her real good, instead of it being booty shorts (if I bought a smaller size. Nice material- thanks.
Ordered as a gift for a girl. Delivery to yekaterinburg in 3 weeks, fully tracked. Soft, comfortable. Although the girl wears s, said m, the jacket of the village is straight perfect for height 167, the shorts say a little bit big, but as for me everything is fine.
fluffy, and the right colour. the size is different, as in the european size is not the same(i am an L/M size, however i had to order xxl. so check the size before purchasing;). very satisfied.
Fantastic product.
Nice.
Soft. As with the picture, but the top of m is a bit too big for 42-44, and the shorts perfectly sit on the hips 90 cm.
No color שהזמנתי
Soft
Very warm and nice pajamas. Recommended