SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of urbestow (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://urbestow.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Absolutely fabulous. Would order from this store again. Quick delivery, dress is exactly right.
Nice
אחלה
Very nice dress. Simple and Easy.
The dress does not stretch at all, there is no zipper or buttons. My daughter came well because it's still small and so if the person is bigger then you need to think how to climb. Does not stretch at all and in any way, and so beautiful, very thin and a little transparent
Nice looks and material is not sticky, although was prepared for that will stick to the body, according to the responses. Order more sister dr. Color.
Excellent product, agreed at your price, arrived at the agreed time, i recommend.
perfect...
The fabric is not chiffon at all, but polyester. The fabric is electrified, the size of s was just (for 13 years)
The product is good size and flexible but a little transparent damage Thank you for my order
it' s top small for me, because I have big breasts. but it will be perfect for my niece
Good
Good easy dress, delivery about 3 weeks
Order is 2 times, buy her sister. Looks very beautiful, worth a penny. Thank You very much for the gift. Recommend!!
Rode in just two weeks, nice and weightless
Received in 40 days, paid $15,00 to Customs
Super Dress!
Wow
Prześwituje. Material pretty artificial.
The dress is transparent and full synthetics, in the chest a little bit little to me and for some reason on the back is going to hump, but i will probably wear it at the cottage
very good. quality is good and very fitting. shipping is fast.
Excellent! Thank you!
The dress is exactly as it is on the picture
Everything is in order. Successful purchase. I recommend the Salesman.
I did not receive the product and the value was recovered