We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of urbestow (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://urbestow.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Too small for size
It's beautiful, just like in the picture!
Платье неплохое, но сплошная синтетика. И нитки торчат ото всюду. Своих денег не стоит.
Order received quickly, quality is good
Perfect fit M for M AU sizes. Under layer was a bit thin but is fine for what you pay. Beautiful summer dress. Very fast shipping. Would purchase from again. Cheers.
Arrived fast to NZ! Beautiful!
The Best store !! Fast delivery, two weeks!!! Good quality. I should order size M, L its too large, but nobody see it :D
Material did not like!
The same size and texture, but cheap sewing and fabric. It's nice.
Todo perfect. The V is direction is very nice and like the photo.
Material is scratchy
This dress second I invite... simple dazzling on body! And she arrived really fast!!
Very very fast shipping - only 2 weeks! Good quality summer dress, very beautiful print. Usually I wear m/l and took xl, which is perfect. The dress has a big thread on one side, but overall very happy with the purchase and highly recommend this to anyone
Sleeves are a bit tight, but other than that this dress is beautiful!
The dress is very beautiful, at its 44 ordered the size of m and was not mistaken))) there is a small lining, so the dress does not shine through. According to the material, something like synthetics, but more pleasant to the touch
The color is different, ordered a white dress, came beige
Super! The parcel came quickly. The dress is excellent for summer, does not shine through, quality. I recommend!
dress is perfect,match the description xs size 100% good.. will buy again from you..
The one season
OK, it's fast
'Ve unfortunately slightly taken longer but Se are as German size 40/42 HAB HAB XXL ordered fits top am but's CM gross but I knowed it change'll taken on sleeve was little fabric for shirring the'll I new make from fabric because I Dan top cut off'll. But for the Price I liked it am already on our Holiday. Also thank you to my Messages same responded. 'Ll determined again when you order. MFG Margitta Kae gebein