SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of urbestow (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://urbestow.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The jacket as a whole makes a pleasant impression. Skin with natural shit, not very thin, stretches a little. There is a padding of "fish" fur. For the current Moscow winter ~ 0 °, will come down, but for most regions only for spring-autumn. The arms seem a little narrow, but outside it is not noticeable. Pockets 3, side and one inner left. From the arms sticks out "fur", which quickly gets dirty and will look disgusting, it will be necessary to cut. My sizes: shoulders 48, chest 106, stomach 96. Size 4XL on the shirt sat normally, but the sweater will not fit. Sending fast. Delivery 3 weeks.
Good at
Thank you very nice product reached my hand
Just so you
I love it was in expectation of quality and surprised me is very good quality, well sewn, no outstanding seams, no smell. I'm delighted, I bought it as a gift for my father-in-law and I know he's gonna love it.
It's a little big in my hand, but the product is very good.
I 've ordered a size L, although my size is the m, and it's a bit fair. They should fit European sizes
Jacket fire, the quality is excellent, the order went, three weeks to Mo, tracked, but in Russian size 54 I advise you to take XXXXL. about davtsa I recommend.
Good quality
good product and fair price
On the quality of problems did not find. height 164 weight 56 took XL. The thick sweater (as I wanted) came perfectly. The lining is artificial
Very nice product
color on image different from real
fast transport. good quality. five star
The jacket came in time, fit in size, but there was a marriage, a hole on the inner seam at the sleeve, I was upset.
Medium-standard quality but considering the price is pretty good. Plus size 2 of your size Habi Tu al.
very good jacket no doubt
Thin lightweight jacket. You can wear in the autumn. The size approached. The sweater will be small.
Gooooooooooooooooooooooooooooods
Class
The goods are received, the quality is satisfied, it's good that I took the size XXL had just.
Nice, comfortable and warm.
Thank you for the jacket! came in size and on time.
Size XL for height 172 and weight 63, came up perfectly. Quality for this money is normal, where the truth sticks out threads and lightning is not very good... From unpleasant, breast pockets are false, even under the zipper. Actually. when I chose, I ordered this jacket. Because she thought with pockets. And the side pockets are so small that even the Palm does not fit. And the buttons on the pockets are also false. And there is no hanger, could at least sew a loop. In general, the purchase is not very satisfied.
thanks