SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of urbestow (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://urbestow.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
As described
Excellent. Good product.
Is working
Great
as described
God
All OK
очень классная штука
Работает
oki
All is OK
Work does not interfere with the order on the left hand, I recommend it.
10x
For this amount of money it is ok.
Broke for the 2nd day.
The goods were delivered in the specified time. Spasobo.
Works. delivery is quite fast.
Exactly
I bought this as a gift for my brother who works on equipment of all types . He loves it! He said it's easier than trying to hold a flashlight while working. But I didn't think he would use it to collect eggs from the chickens:-) Thank you for the quick delivery. This item would be good in every vehicle in case you have car trouble too. I wish I would have known about this before doing Christmas shopping !
Excellent! Will order more! great hands free light option, the lights could be a bit brighter but they work well for their intended purpose.
Great product! After struggling in dark areas at work, and trying head and neck lamps...these were the answer. Simple, lightweight design that is comfortable, and does not get in the way of your normal actions. Easily put your hand in your pocket without problem. Puts the light were you need it. Worked so well - the whole crew wants them! Very stretchy. Bought a large, which is great, but have tried the medium and they fit too!
I guess I never thought I needed gloves with lights on them, but they sure are cool! They are very handy because they help light your way without you having to carry a light around. You can use your hands freely and still work in the dark! I plan on using them when for if I go for a walk in the evening, I will have a light on me for when it gets dark. And I won't drain my phone battery! The one thing I didn't love is the OnOff switch. It works as intended, but it's just so obvious. The huge white button does not go well with the overall black design. However, I knew this going in because it is clear to see on the picture, so the item is exactly as described. I ended up spraying the button real quick with some black spray paint, and now it looks much better. Overall, cool item, and for a very reasonable price.
My fiance is an a.c. tech, so he is always working in tight places. He normally uses his phone light, even though he has a couple of headlamps. He absolutely loves them! He uses them every single day during work, and tells his co-workers how great they are!
Lighted gloves for knitting and or crocheting in the dark watching tv or in bed and hubby does not whine about too much light in his eyes to sleep. YEAH! I love them.
I bought this 3 pack of lighted gloves for my husband. He is a mechanic and he is often working with both hands in poorly lit conditions. He took a pair to work because he needs them for work as well, where he does wastewater treatment. He is often working outside before the sun rises and having these gloves so he can write and hold a clip board and the same time is very helpful.