SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of urbestow (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://urbestow.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
To moscow 2 weeks. Glasses do not creak much
The glasses came quite quickly to blr 18 days, although the box is wrinkled, the glasses are whole, polarization is present, in general everyone is happy.
Tea Tool being well design for pleasure
Delivery 3 weeks to moscow region. chic polar bears, light and comfortable. Seller recommend
Glasses are good! Come quickly! I want now with blue glasses.
Excellent glasses, slightly transparent, green all around.
Everithing is cool.
Fast shipping. Quality is normal. On the glasses there are barely noticeable abrasions, visibility does not affect. The picture through the glasses is clear, liked, a little in pink. The frame is strong, without defects
Exce sunglasses lenses, excellent quality and original design. Very satisfied.
Very good goods.
Glasses come quickly with lot of accestories. But is small. I must put it in hot water and stratch it. But for this price is good and real polarized
Excellent quality, came very quickly) tracked all the way) as a gift elastic on hand)) And a surprise from the post of russia) filled with water parcel)) in the photo you can see) And so everything is fine) we recommend)
Zbs!)))
The quality is excellent. Come quickly.
Ordered two glasses came quickly packed quality, the glasses themselves are of excellent quality, the eyes in the sun do not hurt (in the usual eraser ached earlier), for your money it is better not to think of, and the design is bright just bomb) handles made of soft touch plastic are very pleasant :) shorter if you still think. Then do not think, but just take :)
Great product. Recommend!!!
just as described...
Glasses are cool, packed well. Cool bracelet as a gift. Good quality pouch and microfiber. Purchase satisfied :)
Excellent quality, very well built and quality material.
Fast delivery over 15 days, according to description missing for testing
The quality is very good. I highly recommend them.
I really recommend it. Good quality and very fast delivery. (2 weeks)
Fast shipping. Cool sunglass.
My husband liked Thank you!
Arrived only one week amazing nice sunglasses