SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of urbestow (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://urbestow.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
My cat loves to play with these
OK OK
Très contente
A bit thinner than expected, but overall it looks good.
Delivery to Nino for about 3 weeks. excellent twigs. held over the ferry and they parted.
So so soooo pretty. It kinda “opened up” after 2-3 days, in the case I have 2 bunches
Great
Très jolis roseaux, solides. Je me suis promenée avec alors qu'il y avait du vent et ils ont tenu le coup largement. Et J'ai pu faire une couronne de fleurs à accrocher au mur.
Class. Thank you. I like it very much. The reeds are real, dried, so a little crumpled when moving.
Bouquet de blé conforme à la description et de bonne qualité
Really nice packed, and it looks like on the photo the branches are really fragile, so it must be handled with care. I thought it's an imitation, but I actually got a real dry grass
I noticed that 23 cm, for me they are very small (
Loved, perfect for decorarmos, gives just another aspect, definitely recommend .. And well packed
Very nice. So that the pampa is touffer, I dried it with a hair dryer and lacquered for it to hold.
The goods are normal, the size of the branch is small, packed were well
Although well packed arrive crooked
Beautiful small decoration. Looks great, however some fragile. When gentle treatment goes but actually nothing wrong. Delivery fast and straightforward.
Used for photo layout
I like the Packaging soOo safety , and i like it soOo luxury , thanks thanks thanks
Everything came in a cool package with air, all whole, long were bent, but it's not critical, they will straighten out. Thank you! Delivery is fast enough.
Great twigs. Packed well, came all whole
I love it!
I received my little bouquet in very little time, very pretty and well Pack Thank you very much
Very nice arrived folded but I managed to put them back to the place.
beautiful pampas! after a good blow dry! took 6 weeks to get to the UK, I believe through Chinese New year.