SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of urbestow (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://urbestow.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Great quality, fast shipping
As a description
Fast delivery, everyting is in the box. I have not try them yet
Fast delivery, everyting is in the box. I have not try them yet.
100% comform with bought
Vieram bem embalados, ótimo estado e igual ao da foto. Amei.
Gorgeous, I order twice, you avoid very many waste.
Recommend. Already bought eight sets for friends who loved and expenditures in coffee decreased quite
I love perfect recommended 100% thank you
Thank you, very fast shipping
Excellent and fast delivery.
As described
Pretty quick the office and it works perfect
Utilissime, perfect, it avoids moltissima plastic. I can do both coffee cappuccino powder, just pestarlo somewhat to not make it watery.
Environmental protection 3D plastic capsules in using this uncomfortable has a perfect fit threading capsule to know that so terrific abrasive removal work light is almost Anna lionesses you too well bought the ~^^
Perfect. Thank you very much
Great product. Seller. Still not tested. After back to say if they are really good. Thank you
It looks good quality. Very happy with the product.
very good guality and easy to use
Excellent arrive everything as in the publication
It came quickly in 10 days all the whole packed in a box and in a Purry film. Delivery through Pyaterochka. Seller recommend!
Arrived in 3 weeks to Hungary. Need a little experience to fill it. If you overfill it the cap will come down from the pressure.
Excellent Well right in my mini me
I received the capsule in about 2 weeks time, which is normal. They were packed quite nicely, within a cardboard box with foam holding both inside. The capsule itself makes quite a good coffe and it doesn't have a removeable filter. Which is a bonus for me, for someone else it might not be. It's a bonus for me because the old one I used had a removeable one and it god thrown out in the bin by accident. The only downside I can think of is that the filter might get clogged a bit with time, but take a toothbrush and brush it good for 30 secs and it will be fixed. I'm attaching an image of the coffee it made.
Perfect only lack experience, hope results.