Refunds, Returns & Exchange Policy

Order Cancellation

All orders can be cancelled until they are shipped. If your order has been paid and you need to change or cancel it, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.

Refunds

Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:

• you do not receive them within the guaranteed time (90 days not including 2-5 day processing)
• you receive the wrong item
• you do not want the product you have received (but you must return the item at your expense and the item must be unused)

We do not issue the refund if:

• your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
• your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster).

Return/Exchange

*We accept returns up to 15 days after delivery, if the item is unused and in its original condition. Please send the item to our warehouse at the following address: H-70, JJ Colony, Wazirpur, Delhi 110052, India. Please also send us the order details (including the tracking number and email used for the purchase) at support@urbestow.com. We will refund the full order amount minus the shipping costs for the return.

In the event that your order arrives damaged in any way, please email us as soon as possible at support@urbestow.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.