SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of urbestow (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://urbestow.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
OK but the cloth is not of excellent quality but for daily use and exercises
fab tee shirt.. great quality for the price .. as decscribed
I love this shirt. It is a loose fit and it is not too thin.
very good
the shirt is soft and not see through. it's more red then maroon.
Good quality and nice shape of the product, fits good, I wear L/XL in NL, I ordered an Xl it fits good! I recommend!
Very good T-shirt
The perfect T-shirt. Pretty tts but order up if u want more flow.
Cutest, softest shirt ever. I’ll order more colors for sure! I’m 5’2, 108#, size 0, this top fits perfect - love it!
These shirts are amazing quality.
My favourite t shirt. Size up one for a looser, tunic style fit.
Great shirt for leggings and/or jeans. Good quality. As described and pictured.
Wow! I am in love with this shirt! I have been looking for a longer shirt to wear over leggings for quite some time now and this hits every mark on my checklist. The quality is outstanding, the color is true white, the material is soft and the fit is perfect. Delivery took a little over 2 weeks to the Netherlands (including Chinese New Year). I highly recommend!
Fits perfectly
Excellent quality - nice length - perfect to wear with leggings. I’m 5’4” and 140lbs- ordered an xl (normally wear medium) and it is perfect!
Very nice basic t shirt
This is my 3rd shirt. I love them.
Sugerowałem the opiniami and it was error, blouse is too large and too long. Material OK
will buy again in different color
I wasn't sure how this run, but I'll order up next time. Love the quality and style!
The best shirts ever.
Great quality and material! Super soft. Perfect T!
Order two sizes up
runs small
Great quality fabric and long enough to wear with leggings. Very happy with my purchase!