SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of urbestow (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Fire quality
The parcel came quickly, the courier brought home, the quality is good. At its size 40 took S, it would be better to M
I ordered size M and it's perfect. Package came in two weeks.
Top cool and came quickly. On her s took M. Very comfortable.
On the Russian XS (OG 82) took the top S-ku. He is straight back to back, breathing with difficulty. But in itself, quality is made, the material is pleasant, it came very quickly!
The goods came to the post office in 10 days, then waited a week for delivery to the house, but apparently, the staff had better cases, had to go on their own. Very pleased that the top very well holds the big chest. For me on a hot summer is just a find. As a gift they put an elastic band for hair.
Nice top! I'm glad you took it, on the og-88 took M. it's fine! Seller put the present, very nice)
Excellent top, quality pleased, bright white
Great top! The validity completely coincides with the description. At OG 96 cm (75D) sat perfectly! Nothing jumps anywhere, does not wrinkle. Keeps your chest great! Recommend!
The goods as in the description. At his s (girth 80), took M. Sat down normal, even in the armpits seems tightly chubby. The quality is excellent. 90% nylon, 10% spandex. Reached three weeks during the pandemic-fast.
Item of excellent quality, ordered size M, chest circumference 94-95 cm, it seemed to me a little tight in it, I order the size bigger
The top is just great! 2 times better than my top from the athlete and 2 times cheaper! The only thing, take exactly the size bigger. I have size S, decided to order too s. He's sitting too tight. But even with the top just fire
Top great! It sits perfect! Inside comfortable cups, the back is very beautiful. Everything is sewn perfectly. I recommend it unequivocally.
Great top, on its 75A ordered size S, just with an iron, everything is OK, already done, and cardio and power was, nothing broke anywhere, very comfortable and inserts are good! Delivery 3 weeks to Astrakhan and as a gift rubber band! I'm ordering my sister now!
Good top, goes in size.
Great top, not short that big plus, size m on my s sat well, not loose and not tight. Could and in S would fit, but it would be difficult to shoot and dress
Very well sewn, the fabric is soft and elastic only, small in size. Took Size S, barely got in.
Top cool, ordered s on the breast volume 90 sits tight, there are cups, but I pulled them out. As a gift put a rubber band for hair. The parcel arrived in about 3 weeks
I order for the second time, this time I took three myself and two as a gift, also was satisfied
Chic top. The color is perfect white. My size 42-44 fit size s. Reached in 27 days