We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of urbestow (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://urbestow.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Perfect. Makes a great steamed!
Very well packed now I must try. Thanks for your speed
It is very light and good
Very good. Indicate is reliable.
Great. Product, fried egg without. Oil
It looks pretty good aunq is very thin,'ll try to cooking and you tall tale best.
Great store. Product excellent; the second to acquire this store. Arrived perfect; good packaging
Am delighted with the store and the store. Excellent product quality. Packaging note 1000. Arrived very fast (24 days to the Brazil) without any damage. Congratulations!
All is OK
Very good product. Better than I expected.
Many thanks already arrived order
Fry Pan Super!!! Fry a pleasure. Little добавляля oil-for taste, it turns cool, fat at least! Perfectly packaged, barely unpacked. all safe and sound.
Used and doesn't stick. Packing Super.
GOOD PRESENTATION AND GREAT WORKMANSHIP, WE WILL TEST AND SEE the DURABILITY EVEN FOR RETORNARMOS the BUY. "SIR SELLER, the MAJOR ASSET OF A COMPANY IS the wallet OF CUSTOMERS SATISFIED WITH the SERVICE AND the QUALITY OF YOUR PRODUCTS. CONGRATULATIONS ON FAST SHIPPING AND CUSTOMER SERVICE. GOOD WEEKEND AND GOOD SALES.
Griddle bought specifically to that печ pancakes and the task it does velekolepno: heavy, pen not heated, due to the lack of skirting if льеш many test pancake becomes thicker and spreads in diameter. After cooking enough wipe with paper towel. Came fry pan packed in inflated bag, without any damage. Buying definitely recommend.
When you use it the first time in my outdoor stove induction did not work. Then I gave tally that by the size of the pan had to place it in a rider more petty.
Ótimas.. já comprei 2 x
The product came as in the picture, I recommend
I arrive quickly and in perfect condition. Works with induction
I dont get my order i am very angry
Product arrived in perfect condition and early.