SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of urbestow (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I'm delighted. Such cool) there are a couple of very small scratches, but they are visible only when witnesses inspect. Wore such a watch earlier, I know that over time the paint from the strap is washed, but for such money... Yes, and tries to paint on the inside because of constant shots and putting on, from the outside it is not noticeable, you can wear it further
доставка очень долго. часы работают. посмотрим как точно будут идти и насколько прочно покрытие
The clock is normal. I like it. The only thing-I have very thin wrists, and the watch is very freely "walking" on the hand. I'll replace the belt most likely-otherwise it's uncomfortable to wear it. Advise))
Chic
I arrive long before I order 15 days to Colombia and very good product
Lovely watch perfectly packed and secured for shipping time. Battery odrazu included
Годинник прийшов за місяць. Добре упакований. Гарна якість.
The clock came in perfect condition. Fully correspond to the picture. Packed very well. The order was satisfied)
Oooochen long went, but steep
Topchik!)
Very cool watches, as in the photo, I liked, for my price Wow, I advise
Very good for the price I recommend they are very pretty
Great watch
Very good product. The bracelet is metal, great surprise. Quickly came to country, 3 days, but it took to be delivered thanks to customs "wonderful" that the country has. Otherwise great product. Recommend
Delivery is very long, the protection has already ended and the clock still did not reach the country of destination, extended the protection and they still got there, the Russian post this time managed. They look beautiful.
Good watches
Everything is fine
Cool clock. The strap is a small curve.
The watch is cool, I recommend. I thought the strap would be more pliable for bends, but it's hard to bend, still iron. They walk for sure. Look fashionable. I like)))
The watched took about 3 weeks to arrive, but I wasn’t in a rush so I had no issue with waiting. I am pleased with the item and the way it fitted on my hand.
Identical product picture, very good quality. Arrived very fast. Ordered 18/03 and 03/04 day arrived
The order came quickly, corresponds to the description. Satisfied
Watch as in the picture, while there are no complaints, the goods are satisfied, especially for such a cost.
Viglad cute, all the rules. Oh, yeah, yeah.
It looks good on my hand, for this price it is perfect but for me it is too inflexible. But i’m absolutely satisfied.