SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of urbestow (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://urbestow.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
item came as described. but took very long to reach.
Super
For 1.83 and 83kg a perfect xxl
I order once again. Excellent quality, cool polo. Holds for about 2 years, then turns into a rag. But for its price, it's excellent.
SUPER
Very quickly came to Minsk. Quality Chic. Soft to the body. The husband is very pleased
Delivery only 10 days, the quality is excellent, pleasant to the touch, the husband is happy. Suggest to buy
норм
Excellent quality.
great quality, just as picture
Good quality
Заказывали несколько раз, белая самая неудачная
Nice and good quality. I make a French size M and I took an XL that is perfect.
They run small for size. My normal husband is M and I asked him L and they're a little tight, you have to order 2 size more than the normal you are
Bght this for my 14 year old nephew.
Excellent T-shirt, I buy a second time. For a year, frequent socks are enough. Not cotton, but some polymer Huet, but in my opinion it is indicated in the description. Really normal thing.
Beautiful color, fast shipping, but size is a little bit too small. XL correspond to US S.
Polo code. I liked it. I'll order more.
Fast shipping, took about 10-12 days, the fabric is very fine. It has a stain I'll wash it to see how it looks
Shirt came very fast, quality material and workmanship very good. Color and size Tez Sie agrees. Hot recommend and definitely pile one more!
Came very quickly. In just a week in the NN. Quality at level. The seams are even, the threads do not stick out. A little hit, and it is unlikely that this 100% cotton is as written. But overall super. Yes, and with the size guessed on Hurray. On height 183 and weight 82 took XL
Excellent T-shirt, pleasant to the body, the size table is correct, I advise
Just great! Really good quality, size table is also correct. Willa come back for more! Thanks a lot :)
Perfect thank you
T-shirt in the skirt. Norms)