SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of urbestow (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://urbestow.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
+ Kvalita for rozumnú cenu + Čierna paint kvôli práci v SBS + Pohodlne and elegantne + Veľkosť sedí 85kg XXL čiže europske L -Rukavy Su široké but it s a dá podšiť.. Odporúčam kupujte pretože SA price from nového Roka zvýši about 20% a (9 € for Colne konanie) :(... AND recoment this product, buy it before 2021 then we are charget for duty, because Off anti China law
Very thin quality
Came tingling inside but is same as described and comfortable the more important
Fast shipping, nice product. I am 1,75mts tall, i picked the L size and it fits very well.
The product really liked!!!
Spring Summer Wear's great. fast shipping thank you
ok
Size m is like the s effectively. It is recommended.
OK
T-shirt of terrible quality, for such money you can find better, but it is light, stylish. Well, midget.
good fit
A long order was issued because of the celebration of the new year, and flew 2 weeks before the mo.
Hello T-shirts are beautiful, but Asian sizes do not match European ones. should be bought with 2-3 larger sizes
Bright color. Very nice
it was small
Very very great
Gold…
Very good recommend
Shoulders are normal, the arms are short, if it goes to roll)
Wow amazing thank you
I don't recommend red+white color When I took the closer look , the wite was not exactly white ,it was affected by red
The niki in the photo is of much more quality. Once the color and fabric is received it looks quite ordinary. For sports or excursions it might be worth. I'm gonna wear it in pajamas. Good thing i got it 11/11 in just over two weeks.
very nice
The material is normal. The quality of tailoring leaves much to be desired.
Fits well