SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of urbestow (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://urbestow.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
T-shirt made of cotton. the quality is very even nothing. I will order more
описание точное , качество супер , доставка в срок , рекомендую.
Good tshirt
Excellent!
All norms, cotton.
Great I loved it, it's a gift for my brother-in-law I hope you like it always wear the puma brand and I wanted to change the closet a little.. The shirt is just like the description, the fabric I loved is cotton but it doesn't drown, it's great and the size corresponds, super fast delivery.. Happy with the purchase
Cool and cool color and size approached
The goods came quickly. Producer recommend
Corresponds to the description, delivered quickly.
I measure then I'll throw out and the size will fit or not
Great poppies. For such money, in general, fire. Good fabric, good color. I'll take more, then I'll describe it as in a string/sock.
Мягкая удобная футболка. Рисунок-наклейка пережил уже три стирки в машинке.
Very cool T-shirt without side seams. Son satisfied, height 196 cm. p44.
T-shirt class, when washing does not shed. Cotton in size
There is a smell, but after washing it disappeared. Well, and so a good product. Thank you.
Материал по ощущениям больше на синтетику похож. По-китайской бирке тяжело понять. Принт напечатан чуть криво:/ выделяется на фоне футболки, не знаю как долго продержится. Хотя грех жаловаться за такую цену) В любом случае продавцу спасибо за труды
Good quality, it has arrived 15 days ahead of schedule. Size as in Spain, which was my doubt.
Sewing good
I like it very much and the quality too
It looks very good weave, the size is a narrow Pelin of belly, of other good. The drawing is super good. Good color and finishes, looks good quality
T-shirt very good came in quality very much
great T-shirt
Excellent T-shirt, good quality
Shippment is a mess. They deliver to anyone but not me. I had to ask all my neibours...
Received in 10 days in France !!!! The t-shirt is great. The color is very beautiful. The quality is amazing. It is not transparent and the material is good. The drawing is clear. The product is of quality. The size corresponds to a French size. Take his usual size. To resume! Good job