SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of urbestow (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://urbestow.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Thank you, I got it.
Delivery is fast. The material by the way is straight super. Thick fabric is some. Size. At a height of 186 cm, usually I wear size m. Weight 65 kg. Looks like a man. The sleeves are quite a little short (the arm bent, because I always have such a leg). I want the same shirt in other colors to take, as I really liked
Good
Excellent shirt, I buy the second time!
Very good fabric and cut, very good
qualityeterial
quality meterial
it was not acurate
it was good
good quality. thanks
Nice design, fabric somewhat thin but very pretty arrive fast
Great shirt, Good quality and beautiful. Was a little small, but if lose a few pounds it fits.
Item received quickly. Size perfectly (size M for 1,67 m and 60 kgs). Quality seems at the rendezvous.
the quality is very nice, take one size more. une tache dans le bras j'espère que ça va disparaître
I'm very satisfied
I ordered the third time. Do not think.
Super I measure 1m80 for 82 kilos I took 3 clear perfect thank you
very Nice ! im 178 cm and 80 kg. and i ordered: XXL
Size does not match though I used the attached size chart.
The item arrived in 31 days in Algeria the quality is good the packaging is perfect I recommend the product
OK
Everything came perfectly for a height of 185 cm and a weight of 80 kg.
Good material, the sleeves would have to be a little bigger
Good quality, the size should be taken more. At 46-48 took xxl
Not enough in size. It was necessary to focus on the sleeves, not on the table, but this is more my figure is not standard