SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of urbestow (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://urbestow.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The parcel was not tracked. But still came, an SMS came to the phone. The color almost coincided with what I was looking for, went to my other ax devices. It remains to grind the ax to the Mirror, melt the handle. Everything will look great.
Remix super.
Paski dotarły bardzo szybko.paski zrobione są z dwóch części jedna wewnątrz to skóra a po zewnątrz to NIE jest na pewno skóra. Tworzywo skóropodobne. Zobaczymy ile wytrzymają
To give away. It's fur! Very nice and good finishes!
muy buen producto
פרפט
Quality is fine but some dresses tee men Waist 30,31 degree day 105 degree to you tingly.
Quality : Good Design : Good Delivery : Fast
Shipping is a little slow, but product satisfaction.
Fast very Delivery (two weeks). all as in the picture.
Excellent belt, relatively wide. Of good quality. The color is more Burgundy than Brown. I came to the Pyaterochka. As a gift bracelet. Trivia, it's nice.
The product is of good quality.
Delivery 2-3 weeks. How I waited for this belt, how I waited... In fact: the buckle is cool, heavy. The belt itself is not clear how high quality, while norms. Disappointed holes, as it is not strange. On such a worthy belt from as if burned. I opened a dispute for 250₽, I immediately approved it. Thanks. for 360₽ normal belt. At 600 does not reach.
The parcel was delivered to Obi (Novosibirsk region) in 19 days. The strap comes in a pouch for easy storage, also has an unpleasant smell. I recommend after getting a belt.
Cool belt! Leather! The color is only not brown, but with a purple tint.
Goods packaging is also fine and attitude like Crees Make you satisfied
nice belt
As in the description. Leather is natural, it looks like pressing
Пришел быстро, 2 недели. Описанию соответствовал, упаковка хорошая, кожа на ощупь тоже, после носки дополню. Пока всем доволен.
Excellent, quality belt! It was three weeks in the kz. I recommend. Dark glasses-a nice bonus!
Delivered in 3 weeks to Ukraine - really fast. Great quality. Seems a bit thick but very soft on touch so it is ok. They look really cool. Black belt would look better if reverse side colored in black color, but maybe I want too much for the price.
The purchase came in 18 days. Track tracked. Purchase satisfied. I'll see how to behave in operation.
Excellent strap
15 days very good
The belt looks good externally. I don't know for sure, but in my opinion it's pressed skin. For such money will go.