SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of urbestow (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://urbestow.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
oK
Good fast delivery is not the first time I buy my husband
Delivery for three weeks already took a similar here but 44 size slightly too small but like and I dress it decided to take 45 but it was not in stock had to take 46 sleeves and I. I have a height of 182 weight 102
I order the second time before that I took a red one, the size corresponds to the shirt when washing does not sit down.
Cool shirt!!! Took her husband, came up perfectly, just like in the picture. Seller recommend. It's been three weeks.
looks like photo
Fantastic shirt. Beautiful and fits for my big size
Is very beautiful jersey fabric and thinner earned the money that gave think will get a little Big my husband weighs 84kg is the n it is 3 here in Brazil more ñ knew as was made 4XL more think will get loose more okay
Lysol
The shirt is of good quality, the fabric is a little thin, however the workmanship is good, no line remains seams. Bought the size 46 what amounts to size 5 or GG in Brazil. In Season bought with discount coupon free shipping left 46,00 R$ great price for the product.
Camisa com excelente qualidade. Super recomendo. Tenho 1,78m e 95kg. Caimento ficou excelente.
I took 42 for our 50th size. On the shoulders came. The armhole is narrow, so on the back "creases". Sleeves are short. The fabric is pleasant to the body, but electrically. The photo shows. To remove without problems you need to discharge)) very sorry. I liked the appearance. I don't advise you.
Täitsa asjalik pluus ,aga krae oleks võinud teistvärvi olla. Soovitan report.
I love it
Not the first time, only asked for two different, sent two same color
I really like the shirt.
I'll give you a description. Super shirt. Uncle salesman and alieksever.
Perfect Merci
Fast shipping
All is Well thank you very much the goods are excellent.
magnifique
The shirt is very beautiful but the size is underestimated. Provide 2 sizes above European standards Saint George
top zeer snel bezorgd, alles naar wens. thnx
Top very quickly concerned, everything goes. Thnx
Thank you for the quick delivery of the shirt