SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of urbestow (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://urbestow.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Quickly and put a small bonus)
Not clear the size in the size box
good quality.received fast
Sometimes a little thread sticks out. At its height of 181 weight 65 kg, i would take on a bigger size, that's oversiz
Thank you for your great accuracy and safe arrival of the product
Ordered the size 4xl in principle well, was satisfied, but it would be better to take 5 xl. Shop super advise everyone!
Everything is good to the tver region in 15 days
Sooo cool - Great quality - Super fast delivery - Ordered 1/7 - Came today 17/7 - Came with gift - A black Nike bracelet - Thanks Seller for everything
The size was very girl mido 1,85 and i asked for the 5xl and i still stay fair
Thank you very much for the goods and gift! Everything came safe and sound! Quality is good, but where there are threads sticking out) In general, everything is fine! The size approached, but it was possible to take more;) I will order for wholesale
I received the product, very good quality, fast delivery, thank you very much
All in size. As a gift was a bracelet
since it's too big or gives a really sloppy look
All right, just don't forget to confirm the size, i wasted a lot of time for that <3. I wish it was a little bigger but it still looks good on me
+++
It fits perfectly on me, iam wearing XL sizes so 4XL was right choice
Thank you .
It was nice
In the shoulders is normal, the length of the hands is also not normal. The rest is too hanging. You want to feel like a dream-this option is for you!!!))
GOOD FAST DELIVERY
Came, normal, in principle, in the summer at night to walk-the very thing, since thin. Came not with white color, but with gray. In general, good.
Very good product the poleron i like very much, but the problem was that the sizes are too small. The arrive was within the said time frame, but the delivery took a lot of time from chileexpress
It took longer than it did. But good
There is a gift
Good, warm, without flaws and marriage