SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of urbestow (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://urbestow.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
item received thank you
Exactly how they described it had good work shoes
As it is in the pictures, I like it.
low quality and very heavy
Slightly harsh, there are traces of glue. .. But it will work... With the size guessed, just right
Exceptional! A 10
Perfect. great.
Original Korea in athletic shoes 285 size, this shoes 285 (size) size is 290 Korean sneakers size day living as four. Dimension for small order, as the key
Exactly like the description.
I took 46 size under my 45, turned out to be small.
Very comfortable
The husband is very pleased with the working shoes!!! At 43 size ordered 26.5
Protection for fingers than shoes. Fingers rest so that it is not possible to wear. Size 1 in 1 with our.
Very excellent and its shape is very acceptable neither huge nor small excellent
Product super only regret that I still € 19,00 extra had to pay to the product get home
I recommend you stay tight and take a big number and I didn't think it would be that heavy
It is very good goods. I'm worried that the sole is soft. I like it. Thank you.
The quality of the shoes is very good comparing it to the price. However, the shoes are more round then pointy.
All wporzadku shoes great the checked
At the top, light, comfortable and a gift bonus! Thank you.
Such as description, length of shipment within normal. I advise asking for one more number to be more comfortable. I did so and I was very pleasantly surprised by your comfort. Very light and maintain good temperature. The notepad is tight. Highly recommended purchase
It looks good quality, light. I'm wearing a 46. Maybe I should have ordered a 47. But it's still fine. Recommended
As described. 3 weeks to Belgium. Thank you for the little gift!
At 43.5 took 45-too small, presses the sock
Super. I am satisfied.