SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of urbestow (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://urbestow.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I take it for the second time, the quality is at altitude!
Из за какой то ошибки таможня не дала добро на доставку в постамат и передала в почту России, а я так не хотел этого. В итоге шло все дольше да и в отделении пришлось стоять минут 30 в очереди! Посылку хотелось выкинуть уже, столько геморроя вышло...
Ordinary single-layer boxers. In places they can break up on the seam because of poor quality. In short, the usual Chinese China in quality. Nothing outstanding. Packed in standard gray package. The Rostov region reached 25 days.
Каждый год заказываю, качество хорошее
Corresponds to the description
Всё как всегда отлично, беру такие уже лет 5. Доставка молниеносно. Рекомендую
Panties, tresandra, truselyabra quality excellent. Recommended
Delivery 75 days but quality is good
Already 5 times I order, the panties are clear, short in the straps, the fabric is pleasant. My height 183 former weight 97 kg, took 3 XL sat tight but did not hurt. Boldly Take 3 XL those who have weight from 90 kg and 99 kg with a height of 180-190. Now my weight 105 took 4 XL still waiting for them
Excellent boxer briefs, sit perfectly, do not notice that you in them at all :) I will take more definitely
I order 4 times, the quality is excellent, I recommend
All good
The color is not very the same as the photo. And so everything is fine.
Good qulity. At 46 size took XXXL.
Нормальные труселя. Заказываю второй раз.
Всегда заказываю такие, качество хорошее ! Прадовец надёжный!Не хуже чем в европейских магазинах
соответствует описанию
Everything is fine
All OK, came fast Quality like the price, miracle don't wait It was possible and more size to take at my 52-54
Excellent quality I recommend
good, as described
Did not fit, small :(
I order the second time, all the rules.
Отличный товар!
Great to deal with!