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We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Enjoy flexible international shipping services that currently operate in over 200 countries across the world
Arrange your return for a full refund, we've got you covered with our full Buyer protection
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recive the parcel and i am happy fast delivery
not sure what it does in tems of all the different lights..no instructions...but it came in bu ble wrap not damaged and it works. i think you need some extra protection for the eyes. i used red light..warms up the face. shipping was super fast
great product
Seller 5 * Rewarding. Fast shipping. 2 weeks
First, does not correspond to the description. And colors are not 7 A 3
Same has the picture
I like the mask very much, under it is still a tissue box, beauty
totally accurate
excelente
OK. Works on the case. I will testował.
Great mask. Looks solid, all colors work, instructions are. Delivery to the door for 2 weeks
very good supler ,quic shipment
Goods box black vinyl wrapped in Det masks 뽁 뽁 is packaged in Xi'an shoulder was but a bit surprised sound
Excellent Super fast
The mask connector is damaged but fixed.
I haven't used it yet. Then i will comment
Excellent .., fast and very good quality
Fast shipping to Croatia. Working as described but for result we must wait and see. Thanks!
Product works well. Easy use. Hurts al little around the eyes. Hope it works for my skin :)
Eyes too shutters can ㅜ ㅜ rubber glazing cotton members as below pro buy,, glare because once they eye fatigue and the European Four ;;
The product took so long to be delivered, but the mask is in good condition, all colors are working. Am happy and can’t wait to use it.
Packed in a large doll and without a box, i believe that it is very weak, because. Plastic mask
I'm on time and it works.
Excellent
arrived in perfect conditin and works very well. Very strong lights !