SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of urbestow (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://urbestow.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Jeans like. The size approached (30, wear 46). On the growth of 156 a little long, but you can turn. The material is normal, the color is pleasant.
Ordered 26 size. Barely pulled, but, knowing that they will stretch, no more and not necessary. About 94.
Jeans of normal quality. The size approached. Took 26 on the hips 88. Slightly too big at the waist, but with a belt will go. The fabric is thin, light. There is no smell, the threads do not stick out. The parcel went 2,5 weeks to ukraine.
Pants liked. On height 153 cm size 25-excellent. In the waist not a lot of bolshevaty. White color with a shade of gray.
super
Everything is fine only a little translucent.
Ugly pockets on the inside
Pants are just a bomb. The material is not dense, but not quite thin. I like it. The waist is average, which is also very pleased with me, since on the model it is low. On its parameters: ob 90, ot 67, with dew. Size 42, took 26 and feel comfortable. With the growth of 153 long, but this is not problematic. The color of the sea wave, dark. Let's see how they will manifest themselves after washing and socks. I think that i will still order. I recommend.
The parcel was tracked, the threads do not stick out, the lines are even, but the size should be taken more, small size
thank you...
Jeans are good, but everything sticks to them
Goods as described. Prompt delivery
Cool
Very good, quality On me the size is a little big
Good quality. Great design. But they do not stretch. Its difficult to sit.
Beautiful
The pants are very elastic, slim and slim, I like it very much.
Pants cool, and the price is good.