SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of urbestow (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://urbestow.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
In Russian size 56 came perfectly. Delivery fast
Jeans came neatly sewn. On the hips 106 size L sat well. Slightly divergent pockets, but if you take a larger size, it will be wide in the waist.
Very flexible fast shipping seen the covid 19
The parcel was tracked, reached 3 weeks almost to the Moscow region. Jeans are well sewn, all as in the description. It was possible to take a smaller size, but also on 44-46r sat perfectly. Long for height 158 cm.
Excellent jeans, and the material is not very dense. I took it to my mom, but I don't have a thin one. According to reviews took XL, should sit Super. My hips are 111 cm, large. Take two sizes smaller than my parameters. They're getting very hard. They sit very nice. But!!!!!!! Do not take the size grid, will hurt hard. Consider this girls!!!!! Once again, my hips are 111 cm. My XL is bigger. Who does not need a lot of glue, take at least a smaller size. Material and quality-excellent. Personally I liked everything. Took in hot shopping for 1119,64 rubles. (Prices change constantly!).
In size everything went well, everything is fine
Everything corresponds, the goods came in 10 days for this money super
Everything is super
Great option for such money delivery 10 days
Quality is good. I recommend the producer.
All OK, product working and meets my expectations.
Great option for such money delivery 10 days
All OK, product working and meets my expectations.
Everything in perfect condition is recommended!
It came quickly, everything works fine
fast dilivery 5 star !! work nice thanks
Received the goods within 21 days packed qualitatively in full package
Thank you for the fast delivery and excellent quality
All OK, product working and meets my expectations.
Everything corresponds, the goods came in 10 days for this money super
All OK, product working and meets my expectations.
Quality is good. I recommend the producer.
fast dilivery 5 star !! work nice thanks
Very interesting, the price, very worth, yet am evaluating best
Received the goods within 21 days packed qualitatively in full package