SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of urbestow (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://urbestow.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Backpack gun, I took myself Brown, my girlfriend wanted Plum, the quality is chic, thank you, take it will not regret, the color is difficult to convey, but beautiful
The backpack is qualitatively executed, perfectly packed, leatherette decent. delivery is fast. I'm happy, for such a price-fire.
Love it.
Very good
неплохой рюкзачок, но не кожа конечно же. брала на подарок, надеюсь понравится. пришел быстро, изломов нет, цвет соответствует. запах есть небольшой, думаю выветрится быстро. в подарок брелок, спасибо.
Price and quality at a high level. Fast Delivery
The bag came quickly, the quality is so-so, there are threads sticking out somewhere, it runs the shine of the skin, the smell is unpleasant. The price is red 700R, bought for 1050r. It is convenient to wear a backpack and over the shoulder.
Nice, I'm happy
Greitai atsiuntė, rekomenduoju pardavėja
The bag really liked! Recommend! Delivery is fast, packed perfectly. The material looks good
Atejo Labai greitai, truputį yra-60 nemalonus kvapas,neatsisega Viena spaudė Jei spaudės Brokas Butu Faina kuprinė
Very nice touch, looks like natural skin
Came well packed, inside with an air cushion-that kept the shape. Smooth, without dents and an unpleasant smell. The seams are even. I'm happy with the purchase, I recommend)
Perfectly complies with what was described! I am satisfied with this purchase!
заказ оформила 4 января 2021, доставка очень быстрая, для меня впервые на алиэкспрес такая быстрая за две недели в Московску область, рюкзак 19 января уже забрала на почте. Спасибо продавцу, отправил сразу и все отслеживалось и за маленький подарочек в виде брелка. О самом рюкзаке, с виду норм, но качество исполнения ужаснулись (ну да, что я хотела получить за 1060р:)))) когда начала рассматривать, много увидила недочётов. Подкладка, швы все криво срезаны, не оверлочены (хорошо ткань такая что я ее подпалила зажигалкой и перестала крошится), в одном из корманов не прошили (дырка). У молнии торчат нитки, внутри тоже много ниток было, молния с одной стороны не ровно легла. Запаха не было, внутри был пакет с воздухом, что очень хорошо не деформировался сильно рюкзак, не плохой кожзам, но скрипучий)). Надеюсь на один сезон его хватит.
Описанию соответствует. Как раз то, что нужно было для учебы, очень вместительный, при это аккуратный на вид. Запах совсем небольшой, фурнитура крутая, нейтрального цвета, не дешевит. Рекомендую к покупке однозначно. Продавец еще положил приятный подарочек. Кожа не натуральная, качественный кож. зам
Perfect, very satisfied
Visi giria, bet man for pigiai atrodo.
A little krivovat, I hope to straighten out.
Delivery fast, backpack fire, thank you
The briefcase is just fire, it is so steep, I would really like 10 zdesd would put 10! And at a price for 800 r it's a gift at all
About delivery times, there is no point in writing today... The quality is normal, the seams are even accessories, too, at first glance normal. There is some strange smell from the inside of the backpack, I hope it will fade. The inner fabric of poor quality is not pleasant to the touch. In the "gift" was a keychain bear. In principle, a normal thing for your money.
Thanks for ordering. Quality is not the best and not the worst
Was satisfied
Very cool, as in the photo, we are happy. I ordered my daughter, she is delighted.