We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Exselent
ok
It came in 2 weeks. Quality is good. I recommend
Good backpack bag
Perfect is the second i buy
Everything is whole, there is no smell. It came 2 weeks to the ecb. 15.03 ordered 27.03 came. Thank You
Excellent item, delivery is fast. Looks like genuine leather.
The bag is excellent, it was 3 weeks, there is a strong smell of new material
The bag came to belarus very quickly, the quality of the spouse is satisfied
Got very quickly. Roomy.
Excellent backpack, matches the photo. Stabbed 31.03 came 12.04. Of the minuses there is a smell. As a gift put a keychain. In general, the purchase is satisfied.
At first glance very good, was a keychain as a gift, well packed.
Excellent!!! Thank you
The quality of the bag is good, however, the white color is written, but the champagne bag arrived, and against the background of white clothes, is very striking!
Very beautiful! A little wrinkled, but i hope that in the process of socks will straighten, i really hope for it. For those who care: the shade is warm! Cool backpack, very combined. Very roomy, although cumbersome does not look, outside neat and small, inside huge as a black hole. The mass of pockets and compartments, including zippers; different depths, are located at different heights, it is very convenient. Everything is neatly processed, the lining looks durable. I repeat, it will fit half a house. The material is nice to feel, smooth and dense. If something goes wrong and the shortcomings will come out-i will definitely complement it. While (i have been using for several days) absolutely perfect, exactly what i needed.!!! Reinforced straps!!! Came quickly, weeks two, or even less.
Very high quality. Came in for 10 days. A4 is placed. Lining is very high quality. Lecture, pleasant. Pleasure.