We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of urbestow (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://urbestow.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A good product. Very long almost 2 months.
Ordered in Oct, goods have not received
It is what It is peraba, looks nicely.
Spray well, happy
Courier delivered to work. Very nice) is not used. All together, no chips
The order was 1,5 months to Pitera. Packed well. Workmanship is good. There Is even a manual. However sprinkle very wide dome. Hit the wall for spray and formed a bit.
Oil goes stream, and sprayed
Дополняю koment. It is time to use, can say, in principle, not bad. Price-quality. Spray is not very good. While spraying down разпыла gives the jet, above the middle of the spray is spraying. In General, this price is not bad oil spray bottle. Thank you.
seems good time will show
Convenient spray, not binding. The Amount Of oil small but наспрыскивается quite evenly. Was long, almost 2 months. Recommended to book in advance or choose a fee
Normal thing came the whole, was honest 7 weeks, as will serve-see
Works perfectly well. Great product.
Exquisite and smooth
Good atomizer! The kind of very high quality, well. AND the size is good, thought to be less. packed well, all the best store!
Excellent olive oil sprayer. Don't forget that you need to properly care for it. Sprays must be soaked in fat adsorbers. Five STARS to this store. No doubt and buy from him. Thanks!
Thank You Very Much. Good jar. Spray well
Ambiguous opinion. I thought that the oil will splash like in the picture, eventually splashes with one jet... Not convenient...
The goods came quickly. Packed well. Works fine! Recommend.
Goods sent fast but forgot to pack well glass oil sprayer, when delivery, the glass broke, and in the Russian Post, the parcel rang like a rattle, broke. Please pay back. The glass is fragile, you should pack the Glass well.
Oil Sprayer satisfied, delivery fast, came intact
Прекрасная бутылочка, прыскает очень хорошо