SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of urbestow (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://urbestow.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I have a stone path that goes around my raised vegetable garden (just built, no dirt in the pictures). I wanted an easy way to go for a night stroll and still be able to see where I was going. I used Night Sight on my Pixel 2 to take these photos. They turned out pretty good! The path is very clear. The sun had been down for about 2 hours when I took these photos. I actually waited until it was dark to spread them, much easier to plan a good design and instantly see what it will look like. You probably need more lb's than you think you do. I bought 2 bags, but think I need an extra bag... or two :)
I own a landscape company and I was skeptical about this product at first, but once we installed it I was sold for life! The brightness surprised me for sure! We used these pebbles in a aquascape fountain and also pressed them into a concrete walkway and my customer was so shocked when we finished she wants more! I would definitely recommend this product! I will be buying more in the future. Also I would like to learn how to order this product in bulk.
The pebbles really glow, and keep on glowing. I intend to use them in the garden but wanted to see how they “work.” An afternoon out in the cold, then into the closet. They were still giving off a faint light the next morning. They are a good size and will work well for my project. Come on, spring!
I bought these to scatter in my driveway to aid entering my gravel driveway so to avoid catching the sides of cars getting clipped by the corner of a big black 20’ construction dumpster. Works great & has encouraged the thoughts to others as well. My driveway is full of the little gems of different colored stones & it’s really quite beautiful!
This a great product that I placed around the headstone of a very dear friend, however these require a little more light than just natural sunlight so they would be best used indoors. (I tested them with sunlight and under bright lamp light when I first got them)
I think these rocks are the best ever I wish they were cheaper but this is the best price around so far I am happy with product and the seller was fast very smooth transaction and I'd have to give a all five stars even if the price is high for quantity its the going rate so not much to do about that . thanks again I will by more in future !!
Bought these to create a unique look for my pathway. They look really good and I'm overall very impressed. My use was as a scattered look over top mixed with white quartz gravel. They are not super bright but they give off a great ambiance and look. They took aboit 2 to 3 hours to he fully "charged" per se and they seem to last approx 6 or more hours into the evening.
I installed these in concrete in a project in my back yard. They absorb light throughout the day and can be recharged with a spotlight, or even a flashlight app on your camera. The blue light is very pleasing and the stones have a smooth surface. I'm not sure what they're made of, it feels like some kind of hard plastic, but they seem to be very durable. I'll be buying some more.
These rocks were put outside my daughters play area. Rain or shine the rocks glow at night. They have yellowed because of the heat. They are a hard plastic. But they have been outside for months now, and my daughter loves them.
He’s rocks are so awesome and we are planning on crushing them and making a design around our pool. I will definitely post pictures when done. However, they look awesome the way they are and my husband came in the other night and said they were glowing like crazy which is great!!! I was concerned but they were in the door and working so my worries are no more!!!!
So pleased with this product we originally bought this to use as an accent piece out back but since opening these I have come up with several new ways to use these so now I have to order more. They can be used for almost any type of outdoor decor. We sprinkled some in our river rock beds and its so cool at night to see scattered glowing stones the kids love it.
They were for my daughter’s wedding we put them inside of Mason jars with flowers in them and then in the evening they put them around the arch where they got married and it glowed all away around the arch and they got a beautiful picture they worked out perfect
These little pebbles are a very unique item. I spread them in my flower garden and they glow at nighttime. I have also used these pebbles to keep a forever glow at a gravesite. They are simply a unique item that is fun and a great conversation starter.
I used these with my grandkids who created names, images, trails etc in my rock garden during daylight hours, and then waited until dark to turn out the garden's overhead lights to see if the rocks would glow. All kids and adults stood at the picture window in the living room, looked out at the garden, and said, "Wow!" I don't know about other uses, but I do know they impress grandkids! Thank you for the product!
It truly glows. I left it out in the sun while I was at work and tonite I see the results. Worth the money. Pictures speak for itself and the rocks are on the inside of he house. I have not placed them in my garden yet.
I love these and I give them out to anyone who is interested after they see them when I am done with a massage. I show were I put them outside and bring one in so they can see and if they are interested, I give them some. Not only that, the glow fades so it does not keep you awake or is too busy for outside in my HOA.
We put these lights in a scattered stream coming from our fountain and they look lovely at night, bringing in the Fairies for our granddaughter. The work well and are easy to use.
Used this in my rock garden and if you have full sun on them, they will glow. Very nice! May only last a few hours but definitely does what I wanted.
If well "charged" (with light, even from a bulb) these 'stones' remain bright for several hours. They make a really nice accent to glass vases.
They are very cool. I put them in my garden and it changes the look of it at night. They are not as bright as in the photo but still worth the money
Product OK. Look very nice. Arrive fast. Thanks
As described. was well packed. Great customer service.
That's the perfect place to find garden pebbles online
Looks great, I don't find any defects… Shipping was quite fast and arrived without problems.
Great packaging, i got product in great condition. Thanks. Recommend.