SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of urbestow (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://urbestow.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
quick shipping. A+++
Excellent. Shines enough 2 minutes in sun and are beautiful and very bright. Arrived in Brazil in less than 10 days.
доставка 20 дней со дня заказа и они светятся!
great stuff
Very Pleased with my purchase, delivery was great recieved quickly and the stones glowed as soon as I put them under the kitchen light to test, have given the stones to my friend who ordered them and she is really pleased with her purchase, Many thanks I look forward to ordering again in the future.
Камни светятся в темноте. очень эффектно.
Камушки прикольные. Отправили и пришли быстро. По количеству чуть больше заявленного. Пока не заряжала на свету. Рекомендую!
The product was well received. good.
Everything perfect, very fast the order, is as described thanks a greeting
Only something until they glow, maybe not enough sunlight
++ 100% recommended ++ perfect for ornaments in pots, patios, land. Those places where a @ wants to highlight when it darkens ++ good material ++
Excellent product, I arrive earlier than expected very fast
хороший товар, пришла даже больше, спасибо большое для аквариума збс!!!
ok
תודה רבה. המוצר נראה טוב.
On trial.
ras
I have a stone path that goes around my raised vegetable garden (just built, no dirt in the pictures). I wanted an easy way to go for a night stroll and still be able to see where I was going. I used Night Sight on my Pixel 2 to take these photos. They turned out pretty good! The path is very clear. The sun had been down for about 2 hours when I took these photos. I actually waited until it was dark to spread them, much easier to plan a good design and instantly see what it will look like. You probably need more lb's than you think you do. I bought 2 bags, but think I need an extra bag... or two :)
I own a landscape company and I was skeptical about this product at first, but once we installed it I was sold for life! The brightness surprised me for sure! We used these pebbles in a aquascape fountain and also pressed them into a concrete walkway and my customer was so shocked when we finished she wants more! I would definitely recommend this product! I will be buying more in the future. Also I would like to learn how to order this product in bulk.
The pebbles really glow, and keep on glowing. I intend to use them in the garden but wanted to see how they “work.” An afternoon out in the cold, then into the closet. They were still giving off a faint light the next morning. They are a good size and will work well for my project. Come on, spring!
I bought these to scatter in my driveway to aid entering my gravel driveway so to avoid catching the sides of cars getting clipped by the corner of a big black 20’ construction dumpster. Works great & has encouraged the thoughts to others as well. My driveway is full of the little gems of different colored stones & it’s really quite beautiful!
This a great product that I placed around the headstone of a very dear friend, however these require a little more light than just natural sunlight so they would be best used indoors. (I tested them with sunlight and under bright lamp light when I first got them)
I think these rocks are the best ever I wish they were cheaper but this is the best price around so far I am happy with product and the seller was fast very smooth transaction and I'd have to give a all five stars even if the price is high for quantity its the going rate so not much to do about that . thanks again I will by more in future !!
Bought these to create a unique look for my pathway. They look really good and I'm overall very impressed. My use was as a scattered look over top mixed with white quartz gravel. They are not super bright but they give off a great ambiance and look. They took aboit 2 to 3 hours to he fully "charged" per se and they seem to last approx 6 or more hours into the evening.
I installed these in concrete in a project in my back yard. They absorb light throughout the day and can be recharged with a spotlight, or even a flashlight app on your camera. The blue light is very pleasing and the stones have a smooth surface. I'm not sure what they're made of, it feels like some kind of hard plastic, but they seem to be very durable. I'll be buying some more.