SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of urbestow (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://urbestow.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The jacket arrived. Generally very nice looking but not so warm. Although I ordered 5XL, the size is just ok for 175cm but a little bigger would be better. It's a nice product and would order again.
The product was really nice. Material was great, and it came early, but I was unsure of the size. I ordered a M and should have ordered an XL...
The material is a bit thin but the design is just as good as the pictures. The size fits but the waist is a bit tight
3HL small by 52 size
I bought a xxl because all the reviews said to order at least a size up, but I should have went up 4 sizes. My son will like it though.
good product
This stunning. Thrum a little but caustic ㅂ ㅣ. Size of failure.
Good
excelente
Very good quality
GOOD
The quality of the norms but the foam did not fit too little, the sleeves are short
Same as photo very well packed right recommend 20 days in my home Brasil…
I arrive in Mexico in 28 days, good product aunq lack quality in deseño printing.
Super
Quality new jacket
Arrived very fast. Perfect size. Recommend
i love
I am 88kg 180 cm i order xxxl but it stil was short in the arms..
Man is the little shiny, as girls dimensional thought would be as seen on TV
Very good quality. Size xl is very small, here in peru as if it were a size m, but the rest very well.
Jacket is very nice looks just like the photo but too small. I should have ordered a 5xl instead, i suggest contact them with your height and weight 1st before ordering. They are happy to help and even sent an XL instead of the L I ordered.
If you take, then a couple of sizes more.
The impression of the print is very washed, it does not have the same color as the image. I arrive fast order 2 sizes more
Very recommended lindaaa