SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of urbestow (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://urbestow.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
In real life, it's more red than Brown, otherwise everything is fine.
Nice belt! Shipping as usual!
The edges are sealed. Looks like pressed skin based. The buckle is beautiful. Size fits. Recommend.
The goods is according to the description
super
The belt is very good. Let us see what happens when wear it! Came 10 days before Yaroslavl, by the way, the parcel from Vladivostok went longer
Very good product
very good belt, its same that photo
The description corresponds. The parcel came quickly in 2 weeks. Cute, no scratches. Packed in a bag. The coating of gold only does not like it, it looks cheap. And the belt itself is good
Super belt. I order not for the first time.
Quality at altitude!! I order it several times already! I advise everyone
It came all by mail in full even very quickly.
Received in 3 weeks. I liked it very much. Quality and in a protective bag. Thank you
The strap came in time, perfectly packed, corresponds to the description. The parcel is happy.
Ремень красивого благородного цвета, как спелая вишня, тонкий и легкий, сомневаюсь что это кожа, мне кажется дороговат, но это мое мнение, посмотрим сколько прослужит
Thank you for the goods, the main wife liked it, came quickly, thank you
Good product, the color is vibrant. I can recommend.
Strap very good quality. Delivery fast. Recommend salesman.
Belt is good leather. At the waist 115 cm it is necessary to take a belt not less than 120 cm. 115 cm turned out Butt
Excellent quality. A little smell. I liked the dark buckle.
I really liked the belts, especially the red is good.
The belt is chic, soft, high-quality, excellent accessories .. Product Type-you can buy as a gift, everyone will like it. fully matches the description. order made-February 29. Received-March 23. The track was tracked. If necessary, I will buy more.Recommend. the belt is chic, soft, quality, excellent accessories .. Commodity Type-you can buy for a gift, everyone will like it. fully corresponds to the description. The order is made-February 29. Received-March 23. Track tracked. In case I will buy more. i recommend.
The product apparently has a good quality, very soft and size is good. However, has a small bruise on the buckle, otherwise all right.
Belts are super. I order not for the first time.
Very good belt!!! Beautifully packed!!!! I recommend