SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of urbestow (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://urbestow.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Zzz
Nice, the canvas Super Linda
Delivery fast 15 days to Volgograd region, the quality of the dress is good (the dress is not tight), the seams are even. The size was a bit too big took 4 T, we are 5 years old height 105 cm weight 20 kg, a little more in the underarm area and in the sleeves. In general ok!!!
Very beautiful Quality I love it.
Excellent, the picture is stitched, as in the picture
Cute dress Not thick, but my daughter has it soon warm, so perfect for hair 7 October ordered and 21 October received
Good, but the obtachka on the throat is uneven. Took skill.
Not disappointed
The dress is good, the seams are neat, the delivery lasted 25 days to bobruisk, the track was tracked.
Beautiful!
Very satisfied. Very beautiful dress for a small bargain price, delivery within 2 weeks.
I take these dresses for the third year! Full delight, one-in-one as in the picture! For garden-perfect
true to size and good quality
It is good, the gray colour is not nice as the picture.
The knitwear is tight, the quality is excellent. The order came quickly. For 4g. Took 5 t-just right.
Dress of good quality, only thin on a cool summer. Size probably corresponds to us 1,7 ordered 3 t. It's too big.
less than two weeks delivery time, and the dress is just gorgeous. the size is perfect, stitching looks great, fabric nice and soft
Dresses-
Very fit with the dresses
Very nice
Very nice
My granddaughter just loves this dress fits well. Washes perfectly
Hermoso
Very beautiful dress. 100%cotton.i am very satisfied. Super fast delivery to Italy. I ordered 17/08..,arrived 5/09
Bright color. Size matches. It's finite, like a t-shirt.