SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of urbestow (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://urbestow.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
nice
thin plastic so don't know if it last but looks ok
Excelent!
Flimsy, and so glued norms. The truth breaks where the belt is attached
Good product
Easy application and glue in cabinets
The goods came very quickly. Good goods.
The goods received, corresponds to the description. Bought as protection from a cat, because she constantly lazes in a wardrobe with clothes and leaves there her wool. I do not know as a child, but my cat somehow was able to open the wardrobe. If you strongly pull the door, then simply peel off the adhesive base. Again, the question of strength is relative, the cat was able to open. Well, so the idea is good, purely for the idea i put 5
The product fully corresponds to the description. Delivery to nizhny novgorod, march 31 ordered, april 17 took it at the post office.
It was 40 days, work, on one fastener there was no double-sided tape.
Weak, but it's better than nothing, the goods went long, velcro well hold
nice product, just as described
Flimsy, 1 was not scotch.
Very good pieces, the contents of the lockers under reliable protection, only be sure to degrease the surface before gluing
Everything was quickly quality thank you
Some after a week peel off
Pretty fragile. But the price of norms.
Pogano trimayutsya, to remove the glue of the private car plastic
Good quality and on time
I don't use them yet, but they look good quality.
Everything came on time. thank you
It came quickly, easy to use. Scotch often peel off, the rest is normal.
Bad to stick
Good goods. Better than those with a plastic jumper. Better hold and better bend.
The goods in krasnodar drove more than a month, on some 4 fixers there was no double-sided tape (finished for 1 minute). opening/closing convenient (if compared with products from castorama) in less than a day the child weighing 9.5 kg was able to break one lock pulling the handle of the cabinet, t. k. In the place of potential load thin plastic. all good