SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of urbestow (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://urbestow.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Good jacket, for spring and not cold autumn. Color as in the photo. Sewn and packed neatly. Delivery fast enough about 20 days. On the Russian 50 size, took 4XL. Not much on the back is great, but so norms. But if the stomach is flat, I think it will be wide.
A little thin but very pretty
Like product quality, dressed well was perfect.
Terrible!!!!! Sewing for lilies, more precisely saving materials. Categorically very little. Only for babies.
Have 1,84 and 85 kg. THE jacket size XXXL fell perfectly. Material as pictured, very nice to wear. Only found the material a little thin, the picture looks thicker. But still seems to be a great product!!
Essez jacket fits me very well good product and correct price
Great jacket! On how much protects from the rain has not yet checked, but in itself the fabric is quite dense and autumn in the South in it I walk over the shirt. The shape is a bit baggy, which is not a plus. Stitched qualitatively, no complaints. Pockets on the sides with zippers, deep, pocket inner is also deep, without lightning, and do not need it there.
The whole village is perfect, the quality and material are super, there is no smell, there are no threads sticking out. Fast delivery, BC Novgorod 3 weeks. On the height of 182 and weight of 85 XXXXL as poured. Seller respect.
Material Good, have 167 height/70 kg size XXL was perfect, recommend!
Thought it was small But to use.
Good
The jacket is very good, when it arrived it smelled weird but after washing it is perfect. The size I bought the same one my husband wears and it fits perfect.
Super fast Delivery, looks good Thank You
Coat is good, отримав for місяць, мій зріст 172 cm і coat XXL чудово підійшла, але надіти можна тільки on T-shirt, більше нічого під неї not надінеш, think краще замовляти on розмір більшу! Uncle
The jacket is delivered on time. Stitched very high quality, the size corresponds to the data in the table. The only thing is made of the material from which umbrellas are made, so in the rain will not get wet, and so everything is fine.
The jacket is very good for the price you have, but the color doesn't match the one in the photo, the jacket is a very light brown.
Our telegram channel @ AliExpress_N1uz
Fast processing. Fast shipping. Unfortunately the size did not fit. 6 liters at 56-58 Russian size was not enough. Nylon jacket. Lining is also from the rain itself.
The color is not the same as the photos, the excellent quality, the same design excellent
Very good! 5+++.
XXXL perfectly sat on my 185 cm height x 70 kg weight.
all is ok like in offer. delivery time really fast. :)) 6+
perfect. perfect. my 5xl.
Excellent service company. Perfect Size. Excellent product quality. I thought would be a kind of leather, but the lack of attention was my, still surprised positively with the product.
Very good. The jacket fit in size.