SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of urbestow (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://urbestow.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Perfect, my wife loved it, this great and very original, thank you.
Super clock.
The watch came with the battery protection that had to be pulled out. There was a pair of protruding threads, but it's not critical
Cool Watch, strap thick, samolocik on dial stays up around :) ordered 12.05, delivery 28.06
Pretty watch though it's big
100% hit description. The strap is made under the skin, but a little has a smell of either paint or material so smells. Glass without scratches. All very well
Beautiful
Beautiful watches, go, just super!
Good product. Thank you very much.
Beautiful i loved it
Watch super! Same as the picture
thanks
Excellent!!!
Conforms to photo
Shipping fast
The watch is cool, the strap should be changed, the native immediately erased and dirty
Beautiful watch, delivery on time
The strap is too tight, thick, does not fit the wrist, puffs and the hall appeared
I love this watch!! 100 % recommended!
Watch is consistent with the description and pictures. Samolocik which zastępuję wskazówkę sekundową presents the brilliantly. If someone looking watch casual think that there will be a good solution, because due to the background watch niekiedy hard read correctly hour, therefore definitely more recommend it somehow charming accessory styling. :) Order złożyłam 19.03 a otrzymałam 24.04. Recommend.
Same as photography
Funny for a change.
Watches of good quality, all the seams on the strap are smooth, neat. Packed was reliable. Order-you will not regret. The only negative-the order was very long (in russia) ordered on march 23, received on may 14.
The quality of the goods is satisfied. But! There were a million years (from february to may)
I just got here and loved it, i recommend