SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of urbestow (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://urbestow.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Thanks
Funny, light, but in the mattress is not very, bolshevaty probably. About 122, from 102. the bottom is narrowed. On the smaller size it was necessary to take. 52-54 my size, ordered L.
Really like jeans, in size guessed, everything is neatly done
Great jeans. I order the 2nd time and very mature
Excelent
super
Came to Belarus in three weeks. 5x on about 150 cm sat down as native. For summer is very and very good because the fabric is thin and stretches well.
. I'm getting very big.
Good jeans. i like
Very good
Everything is fine, put a gift! There was a little misunderstanding with ukrpost. The only thing-I did not guess with the size, and so everything is Hurray
Jeans match the picture. The fabric is soft, the butterflies are wonderful. Ot102 ob118 height 172 ordered according to reviews l sat remarkably, but short above the ankle by 10 cm. True, i have long legs, who have a small height or short legs-will do.
Perfect, thank you very much!
Džinsi atbilst photo redzamajām. Plānas, Labi nošūtas. UZ 60 izmēru varēja ņemt XL. Liels paldies pārdevējam.
The goods were delivered directly home by courier, nice!!!! The waist and hips are very large.
At 60 size it is necessary to take xxl
This is not jeans, this is a cover on the tank!
At ot 108, ob 118 sat well
Ordered 26. 06. came 09. 07. good thin jeans. 52 size, ordered l. it was possible and a smaller size. in the inguinal zone hang.
Jeans of very good quality, for ladies with very lush shapes. In my 54-56 wide in the hips, i will suture.
Took according to reviews, ass 56 size. On my height are short, i wear tucked. Quality for summer super
Super
Graziai atrodo, Tik trumpokos IR for liemeni didokos
It's nice and thin fabric. But the sizes are big maybe 2 sizes bigger than it says
Nice