SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of urbestow (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://urbestow.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Excellent transaction
good
I am satisfied
Nice belt! Recommend! The parcel came before the stated deadline. The quality is excellent, I can not understand the skin or not, but it does not matter. My husband is happy! Seller recommend!
I took a simple version of the buckle, everything is fine.
A very long wait for the order, but it was problems with the transport company because of lockdown we have in town
Strap super. Alien fast
OK
Muss man abwarten ob es echtes Leder ist... Die Gürtelschnalle ist nicht so hochwertige Qualität
Espectacular. Ni más ni menos que lo que esperaba. El embalaje muy cuidado.
Very strong smell
Everything matches. It remains to check for how long the method of operation is durable.
Super Excellent quality :) Very fast shipping :)
I took it for the canvas. Buckle in trash
The belt corresponds to the declared characteristics, looks great, the purchase is satisfied.
Neat delivered to Netherlands ordered 26/08/2021 delivered 06/09/2021 fast delivery
Спасибо!!! Быстрая отправка и доставка. 11 дней до Москвы. Ремень приятный. Мягкий. Надеюсь прослужит долго.
Height 173 weight 63, take a smaller size. Led belt
Big smell!
Описанию соответствует, рекомендую товар и продавца.
Very satisfied מהמוצר. It's fast
It's very difficult (hard) the button to open the belt, it's not very well thought out
had some trouble with it...but great
Opasok not them with pravej kože, Ako them uvedené v popise.
Good Goods Thank You leather smell, but time not after a quality off line.