SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of urbestow (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Fast, high quality, wonderful!
good
Good glasses
impimpeccable
it's OK
Excellent. Take worth
For its price is quite normal! ))
Really good
Good glasses, the quality of a good eye personally at me at work get tired less, although maybe it's self-mastering)
Cool glasses!)))
Son idénticos a la foto,muy lindos y me gusto mucho la calidad también.
Good quality and design
Very good quality
Glasses made of good plastic of their money are worth.
For only 5$ With shipment, IT'S WORTH IT. Came with a plastic box and soft tissue. and it REALLY makes your eyes more comfortable
Excellent product, a little increase have, and I see a lot more sharp, I would buy again and they arrived in less than 20 days.
All right, good quality for the price, I recommend the product.
Good product
good product
Love these glasses. I wear contacts when streaming so my eyes always get irritated. I’ve noticed less irritation while wearing these glasses. Definitely a must have if you are in front of screens for multiple hours a day
From working the esports circuits to causally gaming with friends, I’ve noticed after wearing these my eyes don’t hurt in dark rooms with bright screens. Also once I’m done gaming I can almost instantly fall asleep when it’s ready for bed instead of my eyes still focused in! Plus being colorblind it helps hinder in enemies way better with the advanced lenses compared to just normal playing. All around great comfort, great visual enhancement, and by the gamer for the gamer company!
Only issue I have with them is they fit a bit tight on the bridge of the nose which took sometime to get used to. They 100% greatly reduce eye strain. I spend upwards of 12 hours looking at a computer monitor while I stream. Once I got off my eyes would be super irritated. Even into the next day sometimes but with these glasses I get none of that. Would and have recommended to everyone. Great product!
I love it! That’s so cool, i never thought i would be so comfy with these glasses. No headaches anymore!
After playing 6 hours of gaming noticed I had a little red eye and the next day when i got my eye where no red eye no fatigue I felt great to lay my head down and go to sleep with no eye strain and blurry vision! Awesome product
I love my glasses! Best addition to any gaming purchase! My eye strain and just focusing issues have been less of an issue since I've been wearing blue light filtered lenses! The designs are super cute and sleek as well!